Privacy Policy

Reviewed April 2026
Next review: April 2027

This Website Privacy Notice explains how we collect and use personal data when you visit our public website or contact us. 

Who are we

Focusphere Ltd t/a HCS Business Solutions (HCS) is an IT managed services, cybersecurity and digital transformation services provider headquartered in Waterford, Ireland, with offices in Waterford, Dublin and Cork.

Data controller: Focusphere Ltd t/a HCS Business Solutions (Company Registration No. 287311), Unit 4B, Cleaboy Business Park, Waterford, Ireland.

What we do

When you use our website or contact us, we use your personal data to operate and secure the website, respond to enquiries, manage our relationship with prospective clients, and (where you choose) to measure website performance and send marketing communications.

How to contact us

If you have any questions about this notice or how we use your personal data on our website, you can contact our Data Protection Lead using the details below.

We are not required to appoint a Data Protection Officer under Article 37 GDPR. However, we have appointed a Data Protection Lead to oversee our data protection practices.

Data Protection Contact:
Email: compliance@hcs.ie

What personal data we handle

The personal data we handle depends on how you interact with us (for example, browsing the website, completing a contact form, or emailing/calling us).

We do not intentionally collect special category data via the website. Please do not include sensitive information in website forms unless we specifically request it.

Data you provide to us

  • Your name, organisation and role (if you provide it)
  • Your contact details (for example, email address and phone number)
  • The content of your enquiry or message (for example, what you write in a contact form, email us, or tell us on a call)
  • Marketing preferences and consent choices (if you subscribe to updates or opt in/out)
  • Information needed to verify your identity (only if required to respond to a rights request or to protect against misuse)

Data we collect automatically

  • Essential technical and security data (collected as needed to operate the site and protect it): IP address, device type, operating system, browser type/version, access dates/times, referring pages, and basic request/log data.
  • Usage data: pages viewed, clicks and interactions, and approximate location inferred from IP address.
  • Cookie and identifier data (where enabled): cookie IDs, device identifiers, and similar online identifiers.

Some of this information is collected using cookies or similar technologies. Where required under ePrivacy rules, non-essential cookies (such as analytics and marketing cookies) are used only with your consent (see the Cookies section below).

Cookies

We use cookies and similar technologies (such as pixels, local storage, SDKs and device identifiers) to help the website function, to improve performance, and, where you choose to, help us understand how the site is used and to support marketing.

What are cookies? Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. Similar technologies may store or access information on your device in other ways (for example via local storage or pixels).

Cookie categories we use:

  • Strictly necessary cookies: required for the website to work and to provide a service you request (e.g., load balancing, security, fraud prevention, remembering cookie choices).
  • Preferences / functional cookies: help remember your choices (e.g., language, region, accessibility options) where enabled.
  • Analytics / statistics cookies: help us understand how visitors use our website (e.g., pages visited, clicks, approximate location, browser/device information) where you consent.
  • Marketing cookies: help measure and improve marketing campaigns and may track visitors across sites/services where you consent.

 

How we obtain and manage consent: Where cookies are not strictly necessary, we will ask for your consent using a cookie banner and/or cookie preference centre. Non-essential cookies will not be set unless you actively choose to allow them. The banner will include an option to reject non-essential cookies that is presented with comparable prominence to the accept option (or an equally easy way to refuse). You can change your choices at any time using the cookie settings link on our website (where available) or by clearing cookies via your browser settings. We may also ask you to review your cookie choices from time to time, and sooner if there are material changes.

Withdrawing consent: You can withdraw consent at any time. Withdrawing consent will not affect the lawfulness of any processing based on consent before it was withdrawn.

Third-party cookies: Some cookies may be set by third parties that provide services to us (for example, security, website performance, embedded content, or analytics). Where this involves international transfers outside the EEA, we rely on appropriate safeguards (see international transfers below).

Cookie list: A detailed list of cookies (name, provider, purpose, category, and duration) is made available in our cookie preference centre (where available) and may change over time as we improve our website and services.

Browser settings: You can usually configure your browser to refuse some or all cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

What we do with your data (purposes and lawful bases)

We use website and enquiry-related personal data to operate and secure our website and to respond to you. Our lawful bases typically include: legitimate interests (operating and securing the site and responding to enquiries), steps prior to entering a contract (where you request information about our services), consent (marketing communications and non-essential cookies), and legal obligations where applicable.

Who we share your data with

We may share website and enquiry-related personal data with service providers who help us operate and secure our website and communications (for example, hosting providers, email providers, and analytics providers where enabled). We do not sell personal data.

  • Website hosting and infrastructure providers
  • Website security, monitoring and abuse prevention providers
  • Email and communications providers
  • Website analytics and performance providers (only where you consent)
  • Customer relationship management (CRM) and marketing tools (only where permitted by law and/or where you consent)

When do we transfer your data to third countries?

We aim to keep your personal data in the European Economic Area (EEA). Where a company we use to run our website (for example, a hosting or analytics provider) may store or access data from outside the EEA, we make sure appropriate safeguards are in place. Depending on the circumstances, these may include an adequacy decision for the relevant country, the use of the European Commission’s Standard Contractual Clauses, and (where needed) additional technical and organisational measures.

How long do we keep your data?

We only keep your personal data for as long as we need it for the reasons explained in this statement.

  • Website enquiries and messages: usually up to 12 months after our last contact (unless you become a customer).
  • Marketing preferences and consent: while you stay subscribed or until you opt out, plus a short period afterwards so we can record that we respected your choice.
  • Website security logs: for a limited time to help keep the website secure and investigate misuse or security issues.
  • Cookies: how long they last depends on the cookie (you can check our cookie preference centre where available).

 

When we no longer need your data, we delete it or remove anything that identifies you. We may keep it for longer if we have to (for example, for legal, tax, or accounting reasons, or to deal with legal claims).

Your rights in your data

You have rights over your personal data. For example,

  • The right to be informed about the processing of your personal data;
  • The right to access your personal data;
  • The right to rectification of your personal data;
  • The right to erasure of your personal data;
  • The right to data portability;
  • The right to object to processing of your personal data and the right to withdraw consent;
  • The right to restrict processing of your personal data.

 

If you want to use any of these rights, email us at compliance@hcs.ie. We may ask you to confirm your identity, and we usually reply within one month.

How to make a complaint

If you have concerns about how we use your personal data, please contact us first at compliance@hcs.ie and we will try to resolve the issue. You also have the right to make a complaint to the Data Protection Commission (Ireland): 6 Pembroke Row, Dublin 2, D02 X963, Ireland. Phone: +353 1765 0100. Website: www.dataprotection.ie.

Changes to this statement

We may update this statement from time to time to reflect changes in law, guidance, or how our website operates. The updated version will be posted on our website, and the reviewed date at the top of this document will be updated.