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Investing in the Future – Planning for Uncertainity

Investing in the Future – Planning for Uncertainity

Every year technological innovation seems to appear at speed but the Covid pandemic accelerated adoption of technology at a pace never seen before. Necessity is the mother of invention and this year more than ever businesses were forced to make rapid changes to their operating models.

Many discovered their IT wasn’t up to the job and as we face into more disruption many businesses are still not capitalising on the benefits that technology can deliver.

Now is the time to take stock. As evidenced in the pandemic change can happen suddenly. Businesses need to have the agility to act fast and not just maintain operations but improve them increasing productivity and efficiency.

What to Expect in 2021

Remote WorkingRemote working

It has been well documented that remote working will remain a staple of the business world into 2021 and beyond. Thankfully the right technology in place fully enables employees to be as productive from home as in the office. Modern communication tools such as video conferencing, instant messaging and cloud based solutions and apps like Microsoft 365 allow staff to collaborate in realtime, safely access and share files and documents and service customers effectively while situated offsite.

Digital Telecomms

Hosted Telephony and VOIP is transforming the way companies communicate. Regardless of the physical location of your employees with hosted telephone solutions you can deliver cost efficient communications from the cloud. VOIP allows businesses to quickly react to change while maintaining best-in-class communication capability servicing customers quickly and effectively.

Enhanced Productivity

Microsoft power platform

With Microsoft 365, OneDrive Cloud Storage and office apps your staff can be more productive now than ever before from anywhere. Microsoft’s Enhanced Productivity Suite (Power Automate, Power BI and Power Apps) boosts productivity further making outdated processes automated! Build time-saving workflows with seamless integration to automate mundane tasks. Inbuilt AI increases efficiencies and gives staff more time to focus on core objectives. Power BI can unlock valuable insights to business drivers and enable more informed strategic decision making. Power Apps allow you to build problem solving apps quickly and easily to automate processes across the business. It is expected in 2021 that the use of productivity tools will drive business transformation to create the digital workplace.

Stringent Cyber Security

There will be huge impacts on security in the coming year as the move to working from home continues. Identity and multi factor authentication (MFA) will take centre stage as more and more devices access networks and more processes move to online. The increased use of cloud will leave holes and vulnerabilities that could be exploited. Comprehensive security measures will be needed to protect against cyber-attacks and Advanced Persistent Threats (ATP) that are expected to continue to rise in 2021.

In Conclusion

Uncertainty is the only certainty as 2021 brings an ongoing pandemic, Brexit and a new USA Administration. The smart businesses will Evolve & Adapt to a new world order early and this will allow them competitive edge. Technology and the clever application of it is the bedrock that will enable businesses to adapt and move forward successfully. In a world that is changing customer needs are also rapidly changing and budgets are under pressure. Optimising technology to deliver efficiency, adaptability, productivity all cost effectively will secure your business throughout some of the most challenging years that we have ever seen and beyond.

Get in touch with us

Contact us today and we will help you construct and realise your vision into the new year and secure your business for the future.


HCS awarded SME Security Partner of the Year

HCS awarded SME Security Partner of the Year

We were delighted to receive the SME PARTNER OF THE YEAR AWARD for Security from Exertis Ireland and Fortinet Ireland. It has been a challenging year in many ways and to have the hard work of the HSC team recognised by our partners is much appreciated. We have worked closely with Exertis and Fortinet on several Security projects this year. We look forward to more in 2021 and to hopefully celebrating our joint success together in person.

Thanks again to all the team at HCS, EXERTIS and FORTINET. Below is Dan Hegarty, Director accepting the award.

Helping Customers Evolve & Adapt with Covid Management Apps

Helping Customers Evolve & Adapt with Covid Management Apps

Covid19 has brought many changes and challenges to the business world including for ourselves in HCS. Many businesses have had to Evolve & Adapt to new challenges with innovation and creativity.

We have helped many of our customers to adapt to a remote working environment and we  continue to support them as the restrictions look set to continue. Our own repsonse to the crisis involved the development of 3 new apps that we are using internally to help protect our staff and follow the public health guidelines. As part of our ongoing support to customers we are offered these apps to their business FREE OF CHARGE. 


SWIPEIN is an app that we built using MS Power Platform that automates the contact gathering and health screening process for visitors to a premises.

The app can be accessed via a touchscreen (we have it mounted on the wall inside our main door) or on a desktop at any entry point. A visitor can input their contact details and answer 5 quick questions relating to their current health status. The app also notifies the staff member they are visiting  of  their arrival by email. See video.


ONLINE HEALTH ASSESMENT: We have also built an online form using MS Forms that can be emailed out prior to a person’s visit which they complete online. Click to view form.


HCS LEARN365 is an online learning portal for staff using Microsoft 365. It has helpful tips, tricks and videos on using Microsoft Solutions like Teams, Outlook etc . It has a news section where you can share company news and also practical advice for working from home and being cyber security aware. LEARN365 gives staff quick access to the information they need to be more productive and more secure while remote. See video


HCS Learn


Migrate To A Cloud Telecoms Solution During Covid-19

Migrate To A Cloud Telecoms Solution During Covid-19

Now more than ever a robust phone system is essential to your business. Due to the recent Covid-19 outbreak many employees are forced to work from home with short notice, forcing businesses to quickly react to this necessity.

A HCS Cloud Telecoms Solution can allow your business to maintain communication amongst employees, ensuring that your customers’ service is unaffected by Covid-19 restrictions.

Is a Cloud Telecoms Solution the right choice for you?

Increased Security

Storing data or hosting a system outside of your business’ network may be daunting to some businesses, however, the cloud is an incredibly secure method to store data and host systems. To learn more, contact our expert team today.

Access Anywhere

A HCS Cloud Telecoms Solution allows you to receive calls even when you cannot be in the office! Receive calls through your computer using the softphone feature or take calls and access your mailbox on the go with our mobile application.

Keep Your Business Talking

Like other Cloud Solutions, a Cloud Telecoms Solution has unbeatable uptime, allowing your business to effectively react to a disaster with ease, ensuring you are contactable to customers when they need you most.

Lower Costs & Improved Efficiency

What first attracts businesses to Cloud Telecoms Solutions is the cost. Adopting a Cloud Telecom Solution means that there is no need to invest in bulky on-site equipment, nor pay for its regular maintenance. Reducing costs using Cloud Telecoms is an attractive proposition for businesses as it does not compromise the quality of your phone system.

Book Your FREE Cloud Telecoms Consultation Today!

Share and Schedule in Skype for Business

Share and Schedule in Skype for Business

Skype for Business is a useful tool to help your team communicate and collaborate during their workday. Using Skype for Business you can share content, schedule meetings and stay in touch with your team with Skype’s instant messaging capabilities. To learn how to use these functions effectively, see below or to learn more, contact our sales team!

Share your desktop or a program

in a conversation window or messaging window:

1.Select Share Content and select an option:

  • Share your Desktop to show the entire contents of your desktop
  • Share a Window and double-click the program or window you want to display

2.Select Stop Sharing when you’re done.

skype for business, Skype for business meeting,

Send a file in an IM

  • Drag the file from File Explorer to the conversation window, or
  • Copy the file or image you want to send, and paste it into the conversation window.

Everyone in the conversation will receive a notification, which they can accept or decline.

Send a file when you’re not in a conversation

1.Select the contacts from your contacts list.

2.Drag the file onto the selection

The selected contacts will receive a notification, which they can accept or decline.

skype for business, Skype for business meetings, instant messaging Skype, Microsoft

Change your presence status

Your presence status is automatically set based on your Outlook calendar. To manually change it:

  • Select the status arrow below your name.
  • Select the presence indicator you want to display.

To undo, or have Skype for Business automatically update your status, select Reset Status.

Join a Skype for Business meeting

There are multiple ways to join a Skype for Business meeting:

Select the Meetings icon in the Skype for Business window, and then double-click the meeting to join.

Select Join Skype Meeting in an Outlook meeting request.

Select Join Online in an Outlook meeting reminder.

skype, skype for business, Skype for business meetings, Microsoft

Schedule a Skype for Business meeting

In Outlook or Outlook Online:

1.Open your Outlook calendar

2.Select Home > New Skype Meeting

3.Complete the meeting request

Skype, Skype for Business, Meetings, Skype for Business meetings, Microsoft, Microsoft Skype

We are hiring – IT Support Technician

We are hiring – IT Support Technician

IT Support Technician wanted for our Waterford based IT Service Desk in Cleaboy Business Park.


Salary range €22-28K PA depending on experience and qualifications.

HCS are seeking an IT Support Technician to join our service desk team which supports our growing customer base.

Skills and Experience required:

  • Some experience in an IT support role.
  • Knowledge of Microsoft software, MS Windows, MS Office, Office 365.
  • Knowledge of networking, firewalls and routers an advantage.
  • Working knowledge of wired and wireless networking.
  • Good trouble shooting skills with an ability to solve problems.
  • Excellent communication skills are essential.
  • An IT qualification an advantage and/or any Microsoft certification a distinct advantage.


A career plan will be mapped out for the successful candidate and there will be ongoing in-house and professional training provided. Employee incentive scheme in place, free healthcare, gym membership and many other benefits.

Join a winning team! Contact us!

Call Sean Hegarty on 087 2362420 or email your CV to shegarty@hcs.ie