Home 5 Telecoms and VoIP 5 Hosted Cloud/PBX Solution

EasyUC Cloud Phone System 

Save money, improve communication and facilitate flexible working with a Cloud Phone System designed to meet the needs of a modern SMB.

Communicate from Anywhere with EasyUC

 

EasyUC delivers a seamless, cloud hosted phone system perfect for today’s hybrid and mobile workforce.

Covering all your business communication needs EasyUC is feature rich, convenient, cost effective and easy to use. Easily integrated with a wide range of modern business applications EasyUC is the ideal phone system for the modern SMB. Transform your communications, streamline your operations and modernise for the digital age with a cloud-based phone system.

Talk to our team and we will explain more how EasyUC wil benefit your business.

Cloud phone system

Find out more about EasyUC.

Hidden
This field is for validation purposes and should be left unchanged.

Learn More

Hidden
This field is for validation purposes and should be left unchanged.
VOIP

EasyUC Cloud Phone Benefits:

  • Users can be added and removed quickly
  • Access to enterprise functionality at an affordable rate
  • From anywhere access for the hybrid workforce
  • Rich communication capabilities improving efficiency levels
  • Integration with other cloud-based applications increasing productivity rates
  • Improved customer service levels
  • Cost efficient as line rental and call costs are reduced
  • Scalable and flexible, you pay for what you use

EasyUC Cloud Phone Features

Extensions

Users connect to EasyUC through extensions. Each extension can be customised to the user and have multiple devices attached to it. Calls can easily be redirected to other extensions

Mailbox

Each extension has its own mailbox. Messages can easily be shared, forwarded and escalated. Google Speech API can be used to convert messages to text for sending to mobile.

Address Book

EasyUC keeps address books on user and domain level, so that each user can have their own contacts and companies can share contacts.

Auto Attendant

Callers are automatically directed to the correct extension number through using the keyboard or searching company directory by name.  A selection of pre-recorded announcements makes it easy to announce shortcut numbers, for example, for sales or support departments. 

Groups

Appropriate staff extensions can be grouped together and calls escalated based on rules such as time to answer etc…

Call Centre

EasyUC can be configured to handle large numbers of incoming calls and direct them accordingly. Agents can login and out of queues and managers can report on key metrics such as speed of answer. Call lists can be uploaded for outbound calling and calls can be recorded for quality control.

Conferences

EasyUC can handle scheduled and impromptu conference calling allowing several people to communicate together effectively. Invites to scheduled conference calls can be sent out and calender entries logged.

Integrations

There are several predefined CRM integrations available, including ZoHo, Salesforce and Hubspot. EasyUC also easily integrates with hospitality and property management solutions, call data recording solutions and more.

Extensions

Users connect to EasyUC through extensions. Each extension can be customised to the user and have multiple devices attached to it. Calls can easily be redirected to other extensions

Auto Attendant

Callers are automatically directed to the correct extension number through using the keyboard or searching company directory by name.  A selection of pre-recorded announcements makes it easy to announce shortcut numbers, for example, for sales or support departments. 

Groups

Appropriate staff extensions can be grouped together and calls escalated based on rules such as time to answer etc…

Mailbox

Each extension has its own mailbox. Messages can easily be shared, forwarded and escalated. Google Speech API can be used to convert messages to text for sending to mobile.

Address Book

EasyUC keeps address books on user and domain level, so that each user can have their own contacts and companies can share contacts.

Call Centre

EasyUC can be configured to handle large numbers of incoming calls and direct them accordingly. Agents can login and out of queues and managers can report on key metrics such as speed of answer. Call lists can be uploaded for outbound calling and calls can be recorded for quality control.

Conferences

EasyUC can handle scheduled and impromptu conference calling allowing several people to communicate together effectively. Invites to scheduled conference calls can be sent out and calender entries logged.

Integrations

There are several predefined CRM integrations available, including ZoHo, Salesforce and Hubspot. EasyUC also easily integrates with hospitality and property management solutions, call data recording solutions and more.

Using Teams remotely

Teams Integration:

EasyUC seamless integrates with MS Teams to consolidate your business communications and collaboration onto a single platform. Integrated with EasyUC Teams becomes a complete communications hub covering video, voice, filesharing and direct messaging. 

  • All internal and external calling needs can be met from the Teams app.
  • Easily setup without the need for expensive upfront investment
  • Access all existing extensions and associated functionality including groups, call routing and escalation
  • Integrate devices not supported by Teams but supported by EasyUC

When calling an extension in EasyUC the Teams extension will be included in the call automatically. On incoming calls, calls from Teams will appear as if they originate from an EasyUC extension.

CASE STUDY

O’Neill Foley

CASE STUDY

O’Neill Foley

O’Neill Foley is a progressive Chartered Accountants firm based in Kilkenny. Their commitment to creating value for their clients is built on the quality and timeliness of their advice, the depth of their service and the strong relationships they foster with their clients.