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Call Centre Solution

Boost call speed, resolve issues faster and make staff more proficient with intelligent call centre solution

Enterprise Call Centre Solution

We partner with Zultys, the industry leading supplier of voice solutions to deliver their enterprise grade call centre solution to businesses in Ireland. This award winning, integrated call centre solution is designed to optimise staff productivity rates and improve processes. It will speed up call times and make staff more efficient at handling calls. This call centre solution is packed with features, is intuitive and easy to use and comes with a comprehensive management console for accurate reporting. It makes managing daily operations simple freeing up manager’s time to focus on other areas.

If your call centre is experiencing long wait times and call bottlenecks, talk to our team to learn more about how Zultys call centre solution will help.

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Zultys Call Center Solution offers:

  • Comprehensive feature rich call centre solution to optimise operations and efficiently handle calls
  • Integrated with office call solution with one intuitive interface to easily message and call colleagues
  • Web chat feature allows agents to communicate with customers over the website instead of calling
  • Realtime view of all activity with interactive customisable wallboard feature
  • Automatic call recording and archiving
  • Notes popup functionality to record details and attach to call record
  • Realtime and historical reports with preconfigured report templates

Why choose a Call Centre Solution:

Easy to Scale

Scales up to 10,000 users with ease. Connect all your employees into a single communication system for outbound and inbound calling and messaging. 

Easily Add New Users

With no additional hardware required, you can add new agents or supervisors when necessary with minimum amount of hassle.

Reduce Costs and Optimise Workflow

Customisable reporting on historical data allows you to analyse productivity rates and make informed decisions for improvement processes and reducing costs.

Work from Anywhere

Agents and supervisors can access the system and its advanced features from anywhere and from any device. Perfect for staff on the road and working remotely. 

Easy to Scale

Scales up to 10,000 users with ease. Connect all your employees into a single communication system for outbound and inbound calling and messaging. 

Easily Add New Users

With no additional hardware required, you can add new agents or supervisors when necessary with minimum amount of hassle.

Reduce Costs and Optimise Workflow

Customisable reporting on historical data allows you to analyse productivity rates and make informed decisions for improvement processes and reducing costs.

Work from Anywhere

Agents and supervisors can access the system and its advanced features from anywhere and from any device. Perfect for staff on the road and working remotely. 

CASE STUDY

Flywheel

CASE STUDY

Flywheel

HCS were approached with a requirement for enterprise-grade firewalls and Hardware Security Modules (HSMs) to protect and authenticate approximately twenty thousand card transactions per month. An operation of this size needed IT solutions that are totally airtight, with no margin of error.

CASE STUDY

HCS using Dynamics Business Central

CASE STUDY

HCS using Dynamics Business Central

The approach by Bam Boom Cloud to get you up and running fast, combined with the HCS knowledge and experience to continue the journey makes HCS and Bam Boom Cloud the perfect combination for SMBs to consider when they are looking to change their financial, ERP or business management solution.

CASE STUDY

Codling Wind Park

CASE STUDY

Codling Wind Park

Codling Wind Park were looking for an IT partner to help them establish a physical presence in Ireland. They already had some staff on the ground but wanted to procure office space and needed an IT Partner for all their technology office fit-out needs. HCS were presented with a list of requirements to consider and to outline the costs involved.

CASE STUDY

Noden Pharma

CASE STUDY

Noden Pharma

With corporate headquarters in Dublin, Noden Pharma DAC is a global pharmaceutical company focused on acquiring specialist prescription medicines across a broad range of therapeutic areas.