Call Centre Solution
Boost call speed, resolve issues faster and make staff more proficient with intelligent call centre solution
Enterprise Call Centre Solution
We partner with Zultys, the industry leading supplier of voice solutions to deliver their enterprise grade call centre solution to businesses in Ireland. This award winning, integrated call centre solution is designed to optimise staff productivity rates and improve processes. It will speed up call times and make staff more efficient at handling calls. This call centre solution is packed with features, is intuitive and easy to use and comes with a comprehensive management console for accurate reporting. It makes managing daily operations simple freeing up manager’s time to focus on other areas.
If your call centre is experiencing long wait times and call bottlenecks, talk to our team to learn more about how Zultys call centre solution will help.
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Zultys Call Center Solution offers:
- Comprehensive feature rich call centre solution to optimise operations and efficiently handle calls
- Integrated with office call solution with one intuitive interface to easily message and call colleagues
- Web chat feature allows agents to communicate with customers over the website instead of calling
- Realtime view of all activity with interactive customisable wallboard feature
- Automatic call recording and archiving
- Notes popup functionality to record details and attach to call record
- Realtime and historical reports with preconfigured report templates
Why choose a Call Centre Solution:
Easy to Scale
Scales up to 10,000 users with ease. Connect all your employees into a single communication system for outbound and inbound calling and messaging.
Easily Add New Users
With no additional hardware required, you can add new agents or supervisors when necessary with minimum amount of hassle.
Reduce Costs and Optimise Workflow
Customisable reporting on historical data allows you to analyse productivity rates and make informed decisions for improvement processes and reducing costs.
Work from Anywhere
Agents and supervisors can access the system and its advanced features from anywhere and from any device. Perfect for staff on the road and working remotely.
Easy to Scale
Scales up to 10,000 users with ease. Connect all your employees into a single communication system for outbound and inbound calling and messaging.
Easily Add New Users
With no additional hardware required, you can add new agents or supervisors when necessary with minimum amount of hassle.
Reduce Costs and Optimise Workflow
Customisable reporting on historical data allows you to analyse productivity rates and make informed decisions for improvement processes and reducing costs.
Work from Anywhere
Agents and supervisors can access the system and its advanced features from anywhere and from any device. Perfect for staff on the road and working remotely.
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