It’s 14:20 on 1st March 2018 and the HCS offices are closed since yesterday morning when the first of the snow hit, but that doesn’t mean our business was closed. Using the technology at our disposal all our staff have been working from home for the last two days as normal. Yesterday alone we dealt with over 100 calls into our service desk and so far today it’s been a bit quieter with only 45 calls logged since 8.30am this morning.
Using our Zultys phone system our service team are using the Zultys mobile app to receive, make and transfer calls in the exact same way as if they are in the office. Our remote access tools and the fact that the majority of our systems are in the cloud means we can function as normal but just in a different location.
Here’s a collage of the view from our countrywide office locations today, I wonder what it will look like tomorrow.