HCS Business Solutions, Your Managed IT Services Partner
Due to evolving business processes, companies are becoming ever more dependant on their IT infrastructure to ensure the smooth operation of daily tasks. However as technology is continuously evolving, many businesses struggle to keep up with modern technologies and cyber threats. As IT is critical to business success it requires proactive management that supports your business’ core activities. Businesses who partner with HCS Business Solutions to avail of our Managed IT Services can rest assured that their business is secured and essential data is protected. To ensure the successful implementation of our Managed IT Services, our expert team take a 360-degree view of your business and ensures that the technology within your business is not only performing optimally but is also secure.
Managed IT Services Include:
- 24/7 Service Desk Support
- Scheduled On-Site Services
- Device Management & Monitoring
- Network Administration
- Backup & Replication Monitoring
- Managed Security Services
- Managed Cloud Services
- Managed SharePoint Services
- DR Policy & Testing
- Managed Telecom & Connectivity Services
- Review & Reporting
We take the time to understand your business
To fully integrate our Managed IT Services into your business our consultants take the time to understand your business and core processes. Partnering with HCS Business Solutions allows you to focus on your core business while we continue to update your business with emerging technologies and services that improve your business’ security and productivity.
We ensure your business is secured against modern cyber threats
Partnering with HCS Business Solutions ensures your business is secure against ever-evolving cyber threats. Our expert team will work with your business to create and manage essential cybersecurity protocols to protect your business’ data, networks and users.
Reduce the risk of business outage
Business outages not only affect the smooth operation of your business, but they also affect your profits and reputation amongst customers! Our team work to ensure that our Managed IT Services partners avoid business outages and that data is backed up, which allows your business to resume operations with minimum disruptions in the event of a business outage.
Round the clock support
Our 24/7 service desk allows your business to maximise support while ensuring that we are always on hand to solve any IT issues that may arise.
Outsourced IT Services – Effective IT Support for your business
For SMBs it makes total sense to outsource your IT requirements! When you need IT support and expertise you have it on tap without the need to hire costly internal staff that you don’t need. At HCS we’re always on hand when you need us. We can help you make the most of cloud computing so you have full access to the latest range of Internet-based software solutions.Call us today to talk about your Outsourced IT Services needs to see how HCS can manage your IT and let you focus on your business.
Benefits of Outsourced IT
Our Service Desk team are second to none and have both high satisfaction and call resolution rates. Businesses who partner with HCS Business Solutions can expect to experience a variety of benefits, such as:
- 80% of reported issues are solved by our Service Desk
- 75% of calls are resolved on the same day
- Increased security to protect your business against cyber threats
- Reduced costs to your business
- Access to the expertise of our trained and knowledgable team members
Logged support calls solved
Calls resolved on the same day
Pay As You Go Outsourced IT
For businesses with a limited IT budget or who are unsure of their exact needs, the flexibility of having support available ‘on demand’ is often the best way of ensuring their IT problems will be resolved should something go wrong without having to commit to a regular spend. Pay As You Go (PAYG) support offers either remote or on-site IT support charged in 15 minute units of time. Clients only pay for the time actually used supporting their systems. What’s more, PAYG units do not expire from year to year and can be used for any kind of IT issue or requirement, not just support, such as rolling out new systems or software or for assisting with reconfigurations or changes.
Don’t take our word for it, ask our clients!
Find out how our customers deploy our services to enable them to work smarter.
“We needed to invest in our IT infrastructure! When we approached HCS they took the time to understand our business requirements. HCS have guided us through a number of key IT upgrades with no disruption to our operation. Partnering with HCS has been a very positive experience”
Geraldine Curran, Financial Controller – Callan Bacon.
“HCS are our trusted IT partner for the past 3 years and I’m delighted to recommend them!”
Patrick Joyce, General Manager – Morrison Hotel