Outsourced IT Services – Effective IT Support for your business.
For SMB’s it makes total sense to outsource your IT requirements! When you need IT support and expertise you have it on tap without the need to hire costly internal staff that you don’t need. At HCS we’re always on hand when you need us. We can help you make the most of cloud computing so you have full access to the latest range of Internet-based software solutions.
And that’s not all; we also provide a managed print service so you don’t have to worry about paying extra for callouts, parts or repairs. It’s all part of our comprehensive range of services that will help you work smarter with IT.
Outsourced IT Services from HCS.
Your own dedicated IT Manager.
Our Service Desk staff are second to none and they have a high satisfaction and call resolution rate. In fact, our Service Desk team solves 80% of IT support calls that are logged with HCS and 75% of calls are solved on the same day.
We measure our call resolutions rates on a monthly basis and are very proud of the high-quality service we provide.
Depending on your needs, we can offer you an SLA contract or a Pay As You Go Option
- Logged support calls solved 80%
- Calls solved on same day 75%
Outsourced IT Services Include:
- 24/7 Telephone/email remote IT support.
- 24/7 Engineer Onsite Support.
- 24/7 IT Systems Monitoring with TechWatch.
- Priority Response/SLA.
- Server and Desktop Support.
- Anti-Virus and Anti-Spam Management.
- Backup Administration and Management.
- Network Management (Firewall/Switches/Routers).
- Loan equipment in the event of irrecoverable hardware failure.
Pay As You Go Outsourced IT.
For businesses with a limited IT budget or who are unsure of their exact needs the flexibility of having support available ‘on demand’ is often the best way of ensuring their IT problems will be resolved should something go wrong without having to commit to a regular spend.
Pay As You Go (PAYG) support offers either remote or on-site IT support charged in 15 minute units of time. Clients only pay for the time actually used supporting their systems. What’s more, PAYG units do not expire from year to year and can be used for any kind of IT issue or requirement, not just support, such as rolling out new systems or software or for assisting with reconfigurations or changes.
Don’t take our word for it, ask our clients!
Find out how our customers deploy our services to enable them to work smarter.
“HCS are our trusted IT partner for the past 3 years and I’m delighted to recommend them!”
Patrick Joyce, General Manager – Morrison Hotel