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Boost Productivity Utilising IT

Boost Productivity Utilising IT

Businesses are continuously searching for ways to increase productivity amongst their team members. With continuous advancements in processes and technology, managers regularly seek out ways to reduce the steps in tedious processes.

Generally, within a business, the responsibility for increasing productivity falls on managers and business owners, and not employees. There are many challenges that may discourage managers or business owners enacting change that will boost productivity, such as; fear of the unknown, staying committed to the current status quo or simply not understanding how best to use employees to boost productivity.

Considering the above, technology can greatly improve productivity with a certain level of ease. If you work within HR or are a manager/business owner, developing a technology investment that will improve productivity requires a well-planned strategy. Technology can, however, assist your business in increasing productivity, in means such as;

5 Ways Technology Can Boost Productivity

Create A Collaborative Environment

Brain-storming is one of the most invaluable activities a team can do. Brainstorming can help clarify the needs of a team, the various processes that are required on a particular project and how best to create new processes.

However, many people in a business are often busy and may neglect or be unable to dedicate the required time to a brainstorming meeting.

Technology can allow team members to work together on projects without ever leaving their desk! Through utilising collaboration technology, employees can discuss ideas, create processes, simultaneously work on documents or collaborate while problem-solving.

Simplify Daily Tasks

Mundane tasks that often take up a few minutes daily are a part of every employee’s day. However, all of these minutes add up over time.

Technology can help you simplify these tasks and improve productivity along the way. Through implementing automated processes, you can also minimise your team members taking unnecessary steps in general tasks.

Eliminate Manual File Sharing

Have you ever waited hours or even days for a team member to share a document with you? Naturally, this will greatly affect your productivity as you cannot complete your task without the required information.

Through adopting an internal collaboration portal, such as Sharepoint, your team can access up to date documents and data with ease.

The Power Of Remote Working

With more and more businesses embracing cloud computing, many workers are now able to work remotely and access documents and data no matter their location. Allowing team members to work remotely allows them to catch up on work while on the road or meeting clients.

Boost Employee Engagement

Employee engagement and productivity may seem like separate concepts at first, however, they tend to intersect more often than businesses assume.

Through embracing an employee engagement tool, such as Beekeeper, your business can connect with employees allowing them to feel engaged and connected with team members, managers and colleagues.

Increasing internal productivity can allow your business to embrace new processes, increase efficiency while allowing team members to work on projects more relevant to their role.

IT can provide businesses with a unique opportunity to embrace new software and allow their teams to engage and collaborate to increase overall internal productivity, which in turn will boost business activity.

Increase Productivity With IT By Partnering With HCS Business Solutions!

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Are Emails Affecting Your Employee Engagement?

Are Emails Affecting Your Employee Engagement?

Back in its heyday, email was a revolutionary concept in workplace communication. The little, unassuming @ symbol came into our lives and changed the way we communicate forever.

While we’ll always be grateful to our forefathers of digital communication, I think it’s safe to say that email as a communication medium doesn’t exactly work for everyone — especially frontline employees. Frontline workers make up over 80% of the world’s workforce. This means that the primary mode of workplace communication doesn’t actually work for most people.

Digitization of the Workplace

Here’s Why Email For Frontline Employees Doesn’t Cut It

Passwords Create a Barrier to Entry

The last thing a busy person needs in their life is ANOTHER password to remember. While email passwords are completely necessary for privacy and security reasons, they’re also really inconvenient for your team. Busy employees forget, lose, misplace, throw away, or simply just can’t remember their passwords all the time.

It’s way too easy for employees to forget their passwords or get locked out of their account and then poof! Their lifeline to the company is gone.

Not a Real-Time Communication Solution

Expected response times for frontline and desk workers are completely different. If you email one of your office employees with a task you need done, they’ll typically have at least until the end of the day to complete it.

When a frontline worker is asked to do something, it needs to happen right now.

There is absolutely no time to send an email, wait for a response, then schedule a chat to “touch base.” In frontline industries, everything is immediate. Every task is performed with a sense of urgency. This kind of hyper-efficient work ethos requires real-time communication.

Difficult to Use for Some Employees

Believe it or not, there are still lots of people who don’t use email in their personal lives. While shooting off an email from your phone may feel like second nature for some, for others, it’s a totally foreign way to communicate. For frontline workers with limited email experience, or who may lack a certain level of digital fluency, email may even be intimidating.

Ensure your operational communications platform is easy for your team to use. This way, your team will be more likely to adopt (and love) their new workplace tech.

 

Information Overload

It may sound surprising, but information overload is often the result of a business trying to do transparent email communication right. Everyone is CC’d on everything just to make extra super sure that everyone, in every department feels like they’re in the loop.

Death By a Thousand CC’s

Over communicating can sometimes be just as bad as not communicating enough. Your frontline workers don’t need to know that Dan from Procurement scheduled a meeting with a new supplier, or that Nancy from Finance just hired a new intern.

Too much unnecessary info can end up being a distraction, and eventually, your team will just tune out everything because they don’t know what to pay attention to.

Email Alternatives for Frontline Employees

Since your frontline teams aren’t sitting in front of a computer all day waiting expectantly to be cc’d on an irrelevant email, you need a communication solution that works for them. For hardworking teams who are always on the move, they need a mobile-first communication solution.

Beekeeper townhall screenshot

Beekeeper is a mobile, operational communication platform that was built for frontline employees.

Here are just a few reasons why Beekeeper is better than email for frontline teams.

  • Simple interface makes it easy to use
  • No password required
  • No email address needed to sign up
  • Confirmation campaigns
  • Powerful analytics that lets admins view real-time employee engagement data

How Watergate Hotel Streamlines Operations with Beekeeper

When a rush hits Watergate Hotel’s frontline team, they rely on Beekeeper to keep their operations running smoothly. Watergate employees used their internal communication app to create a “Crunch” chat. Whenever there is a situation in the hotel that requires “all hands on deck” assistance, they simply post it in the Crunch chat and any employee on the floor immediately comes over to assist.

They attribute this Crunch chat to having increased engagement levels of their hotel employees and creating an atmosphere of teamwork that’s “beyond just sending an email.”

“We can get the entire hotel working together immediately rather than having one department struggle sending an email and hoping that a couple people will help out.

-Demi Tolomeo, Executive Assistant, The Watergate Hotel

Discover how Beekeeper transforms Watergate Hotel’s Operations

Are you ready to improve your employee engagement? Contact our team to learn more about Beekeeper!

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The Complete Guide To Buying Employee Engagement

The Complete Guide To Buying Employee Engagement

Life is too short for bad software. If you’re considering purchasing employee engagement software for your team, you’ll want to make sure that it’s checking all the right boxes for both management and frontline employees. Purchasing the wrong software can be a costly mistake, but with a little planning and preparation, you can avoid some of the most common pitfalls associated with buying software for your company. So without further ado, let’s dive right in. Here are four crucial considerations when shopping for employee engagement software for your team.

1) Assess Your Needs

Before you rush into setting up demos all over town and haggling over price per users, slow down and take the time to really assess your company’s needs and goals for employee engagement software. Here are two must-have features to fit the needs of your frontline employees:

a) Mobile Accessibility for an On-the-Go Workforce

If your workforce consists largely of frontline employees who don’t work behind a desk, then you’ll want to make sure you have a mobile-first platform that employees can easily access right from their personal devices.

b) Friendly, Easy-to-Use Interface

Not everyone sleeps with their smart phone glued to their hand. Some may still be skeptical of introducing new technology into their daily work lives. Make sure your employee engagement software is extremely user friendly and super simple to use so workers won’t feel intimidated by a platform that’s too complex. If your workforce doesn’t want to actually engage with their digital workplace, then your entire program could be at risk before it even gets off the ground. In order to gauge what exactly you’re looking for in an employee engagement platform, ask yourself the following questions,

  • What will crisis communication look like?
  • How robust should the analytics dashboard be?
  • Which engagement metrics will I measure?
  • Do I need a built-in task management system?
  • How can this help with compliance training?
  • Will we use this for on-boarding training?
  • How can this improve employee benefits?
  • What are my communication goals?

Taking the time to answer these basic questions around goals, use cases, and overall internal communication strategy will save you time later on when you’re comparing services and vendors.

Discover how Beekeeper’s operational communication platform improves collaboration between frontline employees and delivers real business benefits.

2) Consider the Level of Customer Support

Not all customer support teams are created equal. Unfortunately, customer support is often overlooked during the software buying process. All too often, customer service for SaaS products is overshadowed by attractive introductory pricing structures, bells and whistles customers that will never be used, and the charisma of slick salespeople. Word to the wise — do not discount the level of customer support in your employee engagement software. You aren’t just purchasing a platform. You’re building a partnership to ultimately transform your company culture. Don’t invest employee engagement software for your team only to be instructed to “submit a ticket” when something goes wrong a week later. If there’s no option to speak to a real human being when you need help, you’re not getting the customer support you deserve from an enterprise-level SaaS platform.

3) Safeguard Security

All too often we hear floor managers lament that their frontline employees are talking business on unsecured, consumer-grade chat apps like WhatsApp. These open chat groups are often used to discuss confidential customer information, proprietary business details, and even share sensitive business data. Frontline employees frequently turn to these types of communication channels simply because they are not provided with the tools they need for 1:1 and group communication.

Employee Engagement Software Security Must-Haves

  • ISO 27001:2013 certification
  • GDPR compliance
  • Data encryption while at rest and in transit

Make security a top priority when shopping for employee engagement software. With regulations around data privacy becoming increasingly strict, and violation penalties more expensive, it’s paramount that security is top of mind when choosing a software platform for your team.

4) Evaluate Integration Capabilities

A disjointed internal tech stack can result in low engagement if your company’s SaaS platforms are clunky and don’t work together very well. Ask yourself which platforms you use most often, and look for employee engagement software that will integrate well with them. For instance, if your team already uses ADP, look for a team collaboration app that will integrate with it to create a digital workplace that can serve as one central information hub for your team. Make sure your employee engagement software has a robust Marketplace with integrations you can leverage to assist with user management, measuring employee satisfaction, and managing payroll.

Beekeeper Marketplace

Want to learn more? Contact our sales team today!

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Streamline Payroll In Your Business

Streamline Payroll In Your Business

Most HR professionals get into the Human Resources business because, well, they like dealing with humans. Payroll processing is practically the exact opposite of that. It’s a tedious, time-consuming task that’s a regular cause of stress and anxiety for most HR departments.

What’s more, the consequences of even the slightest mistake can have disastrous consequences. When it comes to getting paid, you better believe people are paying attention, and even the slightest slip can land even a seasoned HR professional in a world of trouble. The easiest way to tank team morale within a company is to not pay employees on time.

Here are some of the biggest payroll-related stressors for HR teams.

1) Administrative Avalanche

Payroll processing has a million moving pieces, and even seasoned HR professionals can easily get overwhelmed by the sheer volume of administrative tasks involved. Between keeping track of time off, hourly workers vs. salary employees, compliance issues, and handing out paystubs, payroll can sometimes feel like a full-time job.

2) Record Keeping Woes

In some cases, businesses in the U.S. are required to keep detailed records of their employees’ salaries and deductions for up to 5 years. When it comes to storing manual paperwork, there’s a lot that can go wrong in that amount of time. Files may get lost or damaged, and locating old paperwork may become next to impossible due to the number of files being stored onsite.

3) Terribly Time-Consuming

Perhaps one of the biggest challenges HR leaders are faced with it comes to processing payroll is simply the amount of time it takes to do the job. Double checking for accuracy, triple checking for compliance, quadruple checking payout amounts — the entire process from start to finish can end up eating away days of precious time that could be better spent attending to employees’ needs.

Alleviate Painful Payroll Processing with an Operational Communication Platform that Integrates with Your HR Tech

Outdated, disparate payroll solutions can be a massive headache for HR leaders. Fortunately, the right operational communications platform can help HR teams do more than simply communicate effectively with their team.

Discover how Beekeeper helps HR leaders at Watergate Hotel communicate with their frontline employees!

How to Digitize Your Payroll Process with App Integrations

An operational communication platform like Beekeeper that has a robust Marketplace of third party integrations can dramatically improve your company’s payroll process.

Here are just a few of Beekeeper’s integrations with leading HR software providers.

  • SAP SuccessFactors
  • ADP
  • Workday
  • Mirus
  • Ultipro
  • Bamboo HR
  • Gastromatic
  • BambooHR

A screenshot of navigation extensions with Innovation App in Beekeeper team app being using for operations management.

Benefits of Beekeeper Integrations with HR Tech

With all the available HR integrations, users can build their ideal digital workplace for their employees. Here are a few ways that Beekeeper can help streamline the payroll process and spend more time doing what HR leaders do best — act as a resource to other humans. Beekeeper integrates with leading payroll software provides to make payroll management easier than ever.

Single Sign-On

Beekeeper’s single sign-on capabilities enable users to securely authenticate login information with multiple applications and websites by allowing them to log in only once — with just one set of credentials (username and password).

Access to Payslips

Beekeeper’s ADP integration allows HR leaders to provide employees with access to their payslips 24/7. You’ll never have to field those “I lost my paystub. Can I get another copy?” request ever again!

Take Domino’s Pizza for example. Not only were they able to improve the performance of their frontline workers with Beekeeper, but they were also able to integrate Beekeeper with their existing HR software through an app integration.

Before integrating with Beekeeper, it often took their HR team 2-3 hours each week just to pack envelopes!

Now, Domino’s payroll is connected to the Beekeeper operational communication platform, so that employees are on-boarded into the system as soon as they join the company. All paperwork and other onboarding resources can be easily accessed via the team messaging app — even payslips!

“While our prior payroll system was time-consuming and cumbersome, Beekeeper’s operations integrations suite has allowed us to digitize the whole process. Payslips are now accessible to employees with a single click.”

– Claudia Scherrer Dominos, Head of Human Resources, Domino’s Pizza

Seamless User Management

With Beekeeper’s SAP SuccessFactors and ADP integrations, HR professionals can now seamlessly manage their workforce data such as employee information, payroll, payslips, PTO requests, and scheduling. These Beekeeper integrations allow HR to automatically synchronize their SAP SuccessFactors or ADP employee information with Beekeeper so each employee’s personal data is always up to date in both systems.

Beekeeper Azure integration

“The ADP integration allows us to easily manage users. Anytime new employees are added or leave the company, we only need to update ADP and it will automatically add them to Beekeeper or suspend them. We also pull over different profile fields like location, role, supervisor, start date, and these fields determine which group they are part of in Beekeeper and which streams they can see. Overall, the whole integration process was effortless.”

– Amber Kasting, Human Resources, West Star Aviation

HR Leaders Should Be Able to Focus on Humans

HR professionals are like the emotional caretakers of a company. They are the mediators, advocates, and champions for the people. When a company leverages its HR tech effectively, the benefits are limitless.

It’s time to stop bogging HR leaders down with time-consuming administrative tasks and allow them to focus on providing employees with the support, tools, and resources they need to be successful.

Enable your HR Team to be there for your employees!

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Improve Internal Communications To Manage Change

Improve Internal Communications To Manage Change

In business, change is inevitable. Companies evolve in any number of ways: new leadership, rapid growth, a merger, or an acquisition. In order to adapt, companies need a stabilizing force during a time of flux. Whatever the catalyst for change, an internal communications platform can:

  • Support your operations
  • Foster unified communication
  • Align and prepare your employees for what’s to come
  • Avoid workflow interruptions by bridging communication gaps

Partnered with the right digital tools, an internal communications strategy delivers high-performance results, ranging from improved employee engagement and productivity to customer satisfaction. When a company is facing a transformation, the right internal communications tools deliver a high ROI, and can mean the difference between success and failure.

Internal Communications Designed for Adaptability

During any time of organizational transition, your operational communications need to be leadership-led and as solid as possible. Consider a digital workforce solution, like a team app, with the following that reaches every employee for solid, unified communication so nobody feels left in the dark.

  • Mobile-first solution. A team app levels the playing field with mobile-first design to deliberately reach frontline workers who have been long been excluded from traditional internal communications.
  • Low barrier to entry. Avoid technology with too many functionalities and steep learning curves that will only “confuse and lose” your employees. Look for a straightforward rollout strategy and easy interface to keep operational communications and workflows running smoothly throughout a company’s metamorphosis.
  • Scalability. Whether your workforce size expands or you add locations halfway around the world, you need an agile platform that will ebb and flow with corporate evolutions.
  • Customer success support. Your investment in a team app should include customer success support that carries through beyond rollout.

A Workforce Solution That Builds Trust Through Transformation

The unknowns of workplace changes can create dynamics that contribute to a worried, distracted workforce. Needless to say, productivity is often the first area that takes a hit. People want and deserve, to know pertinent information such as the fate of their jobs, or changes to their schedule. Bringing your workforce together with a team app is a critical step towards transparency by including them in relevant messaging, eliminating ambiguity, and earning their trust.

Most workforce solutions only reach knowledge workers. For full workforce alignment, you need to connect every single employee, from your CEO to your frontline workforce, to give everyone a sense of ownership in change management. Improved employee engagement during change is a vital ROI marker since you need employee buy-in to increase the odds of success.

Continuity in Operational Communications

During corporate re-organization, workflows are easily interrupted, and operational communications can all but shut down. A digital workforce solution becomes that stabilizing force to bridge communication. So while changes might be happening to your external environment, your internal structure and operational communication remain resilient and intact.

FRHI Hotels and Resorts is a company that has learned to thrive through change. What started out as one luxury hotel has evolved through mergers and acquisitions into a corporation that runs 125 properties around the world with 45,000 employees. To provide continuity of operational communications through growth, they use Beekeeper to avoid any interruptions to workflows and guest service.

“Beekeeper has become the primary platform to deliver company news, updates, and any kind of executive communication.” –Alexandra Zeifman, Internal Communications, Project Manager, FRHI

With its low barrier to entry, Beekeeper is easily adopted by new FRHI properties and teams. The app’s inline translation feature allows employees in any of the company’s 30 countries to fully participate from day one, enabling seamless communication as the company continues to grow.

Dynamic Analytics Dashboard to Measure ROI

With an analytics dashboard, you can get actionable data on employee engagement, open rates, and workforce feedback on all team app content that benefits every level of your organization from HR to operations. Organizations can leverage these insights to improve operational communications, implement new policies or procedural changes, and boost overall workplace culture.

Employers can also directly measure the ROI of the team app by assessing the impact of campaigns and related content on internal communications, employee retention, and operational efficiency.

A Team App Creates Cultural Alignment

Employees are your greatest asset. Your company’s success depends on their engagement. But they’re often overlooked when companies make big decisions. For instance, when companies are negotiating a merger or acquisition, failure is often attributed to “people and organisational issues.”

On paper, Amazon’s acquisition of Whole Foods looked like a marriage made in heaven. However, Whole Foods has long been known for its more relaxed culture while Amazon has operated a much stricter workplace. According to Harvard Business Review, merging two different cultures has negatively affected employee engagement and has stalled the expected success of the acquisition.

Preparation is crucial to the successful merger of company cultures. A team app helps companies plan workforce integration before they become a centralized entity by minimizing disruptions and allowing people to work together as a team from day one.

Improve your internal communications with Beekeeper!

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Secure Internal Communications With Beekeeper

Secure Internal Communications With Beekeeper

On Wednesday, July 10th news broke out across the internet that a new type of malware known by the dubious pseudonym of “Agent Smith” had quietly spread to over 25 million mobile phones across the globe.

How did this happen? Experts believe that malware was secretly downloaded onto Android devices when users attempted to download certain apps such as WhatsApp. Instead of downloading the app, the user was actually downloading dangerous malware, leaving their mobile device completely exposed.

This latest malware attack is just the most recent in a string of security breaches associated with the consumer chat app, WhatsApp.

Here’s what you need to know about this latest security threat.

What Is “Agent Smith?”

Agent Smith is a new type of particularly toxic malware that secretly replaces popular apps like WhatsApp on people’s phones without their knowledge. The new version of the fake apps then display a slew of ads right there on a user’s phone.

The malware works by exploiting an existing weakness in Android operating systems.

India was hit hardest by these Agent Smith attacks, though there were also a considerable number of victims throughout Australia, the UK, and the US.

So far, the goal of the attack appears to have been centered around serving up ads on Android users’ mobile devices, although some security experts have warned that this malware could easily be used for more malicious intent like stealing someone’s banking information or even spying on unsuspecting users through their camera or microphones.

WhatsApp — A Breeding Ground for Scammers

The ubiquity of WhatsApp has also made it the ideal place for scammers to locate potential victims. Just days before the Agent Smith attacks made headlines, the Singapore Police Force (SPF) released a new crime advisory of a scam involving the hacking of WhatsApp accounts.

According to the police, the scam would begin with a target receiving a WhatsApp message (from a registered number on the victim’s contact list, whose account has already been hacked) asking for a six-digit verification code sent to the victim’s phone.

Once someone falls for the trap and sends the verification code, the victim completely loses control of their WhatsApp account!

A Secure Internal Communication Solution Is More Important than Ever

Consumer chat apps like WhatsApp are practically crawling with spammers, scammers, and hackers. Yet businesses still use these platforms to share sensitive internal business data every single day.

In light of the recent GDPR regulations, it’s absolutely essential to ensure that your frontline employees are using a compliant, secure messaging platform. Otherwise, your business could be vulnerable to outside attacks.

Beekeeper — The Secure Operational Communication Platform

Don’t waste time trying to track down communication software that complies with new data privacy laws. Beekeeper is already GDPR-compliant! Beekeeper offers a secure communication platform that protects employee and sensitive business data. This platform believes in its users’ rights to privacy and will stop at nothing to ensure the security of users’ personal data.

Communicate with your team using a Secure Communication Platform!

To learn more about Beekeeper and to find out how this tool can improve internal communications while increasing internal security, contact our team today!

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