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Call Centre Solution

Boost call speed, resolve issues faster and make staff more proficient with intelligent call centre solution

Enterprise Call Centre Solution

We partner with Zultys, the industry leading supplier of voice solutions to deliver their enterprise grade call centre solution to businesses in Ireland. This award winning, integrated call centre solution is designed to optimise staff productivity rates and improve processes. It will speed up call times and make staff more efficient at handling calls. This call centre solution is packed with features, is intuitive and easy to use and comes with a comprehensive management console for accurate reporting. It makes managing daily operations simple freeing up manager’s time to focus on other areas.

If your call centre is experiencing long wait times and call bottlenecks, talk to our team to learn more about how Zultys call centre solution will help.

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Zultys Call Center Solution offers:

  • Comprehensive feature rich call centre solution to optimise operations and efficiently handle calls
  • Integrated with office call solution with one intuitive interface to easily message and call colleagues
  • Web chat feature allows agents to communicate with customers over the website instead of calling
  • Realtime view of all activity with interactive customisable wallboard feature
  • Automatic call recording and archiving
  • Notes popup functionality to record details and attach to call record
  • Realtime and historical reports with preconfigured report templates

Why choose a Call Centre Solution:

Easy to Scale

Scales up to 10,000 users with ease. Connect all your employees into a single communication system for outbound and inbound calling and messaging. 

Easily Add New Users

With no additional hardware required, you can add new agents or supervisors when necessary with minimum amount of hassle.

Reduce Costs and Optimise Workflow

Customisable reporting on historical data allows you to analyse productivity rates and make informed decisions for improvement processes and reducing costs.

Work from Anywhere

Agents and supervisors can access the system and its advanced features from anywhere and from any device. Perfect for staff on the road and working remotely. 

Easy to Scale

Scales up to 10,000 users with ease. Connect all your employees into a single communication system for outbound and inbound calling and messaging. 

Easily Add New Users

With no additional hardware required, you can add new agents or supervisors when necessary with minimum amount of hassle.

Reduce Costs and Optimise Workflow

Customisable reporting on historical data allows you to analyse productivity rates and make informed decisions for improvement processes and reducing costs.

Work from Anywhere

Agents and supervisors can access the system and its advanced features from anywhere and from any device. Perfect for staff on the road and working remotely. 

CASE STUDY

Noden Pharma

CASE STUDY

Noden Pharma

With corporate headquarters in Dublin, Noden Pharma DAC is a global pharmaceutical company focused on acquiring specialist prescription medicines across a broad range of therapeutic areas.

CASE STUDY

NCCA

CASE STUDY

NCCA

The National Council for Curriculum and Assessment (NCCA), is a statutory body under the aegis of the Department of Education. The NCCA seeks to lead innovation in education for learning, living and working in a changing world.

CASE STUDY

Belgard Solicitors

CASE STUDY

Belgard Solicitors

Belgard Solicitors act for a number of large Financial Service Organisations. Based in Dublin, Belgard currently has more than 60 employees, offering legal solutions to clients including banks, mortgage providers, credit management groups and Credit Unions.

CASE STUDY

Cassidy’s Wine

CASE STUDY

Cassidy’s Wine

The Cassidy family have been importing wines from across the globe since 1977. Still family owned and managed Cassidys Wines supply premier, award winning wines to hotels and restaurants from their state-of-the-art warehousing facility in Dublin.