Neil Phelan, Author at HCS - Page 2 of 22
Cybersecurity During Covid-19

Cybersecurity During Covid-19

It is expected that the Covid-19 outbreak will increase the amount of employees who are impacted by cyber threats. As businesses react to significant environmental challenges, hackers may use this opportunity to infiltrate systems and steal essential data.

It has been noted that in recent weeks Phishing Attempts have increased, with hundreds of Covid-19 themed emails being sent daily. These phishing emails may contain false bank information, links to false VPN or Video Conferencing software and more.

With this in mind, how can you protect your staff?

Three Ways To Manage Covid-19 Cybersecurity Risks

1. Ensure Your Team Can Work Remotely Securely

Covid-19 has forced businesses to embrace remote working. Due to this your business’ IT infrastructure and requirements may have evolved, because of this your business’ vulnerabilities may have changed.

During times of crisis such as this, businesses must:

  • Advise employees that cyberattacks are more likely to occur and their role in maintaining security.
  • Advising staff to only use company-approved solutions
  • Ensure remote access systems are fully patched and security configured
  • Review key security controls which may have been overlooked
  • Ensure employee training is up to date. Remote cybersecurity training is a fantastic resource  to ensure your team are aware of modern threats and how to manage them

2. Ensure Functionality of Critical Systems

As the Covid-19 outbreak develops, businesses need to be strategic and resilient. Ensure that your IT systems are managed and maintained and that your cybersecurity systems are monitored and updated where necessary.

3. Train Your Team

Cybersecurity threats are ever-evolving and your team should be updated on potential threats that they may encounter. Businesses should be prepared for loss of data through cyberattacks such as Phishing Attempts and Brute Force, but also through Human Error.

How can we help? Secure your data during the Covid-19 outbreak by contacting our Expert security Team today!

Migrate To A Cloud Telecoms Solution During Covid-19

Migrate To A Cloud Telecoms Solution During Covid-19

Now more than ever a robust phone system is essential to your business. Due to the recent Covid-19 outbreak many employees are forced to work from home with short notice, forcing businesses to quickly react to this necessity.

A HCS Cloud Telecoms Solution can allow your business to maintain communication amongst employees, ensuring that your customers’ service is unaffected by Covid-19 restrictions.

Is a Cloud Telecoms Solution the right choice for you?

Increased Security

Storing data or hosting a system outside of your business’ network may be daunting to some businesses, however, the cloud is an incredibly secure method to store data and host systems. To learn more, contact our expert team today.

Access Anywhere

A HCS Cloud Telecoms Solution allows you to receive calls even when you cannot be in the office! Receive calls through your computer using the softphone feature or take calls and access your mailbox on the go with our mobile application.

Keep Your Business Talking

Like other Cloud Solutions, a Cloud Telecoms Solution has unbeatable uptime, allowing your business to effectively react to a disaster with ease, ensuring you are contactable to customers when they need you most.

Lower Costs & Improved Efficiency

What first attracts businesses to Cloud Telecoms Solutions is the cost. Adopting a Cloud Telecom Solution means that there is no need to invest in bulky on-site equipment, nor pay for its regular maintenance. Reducing costs using Cloud Telecoms is an attractive proposition for businesses as it does not compromise the quality of your phone system.

Book Your FREE Cloud Telecoms Consultation Today!

Get The Most Out Of Microsoft Teams While Working Remotely

Get The Most Out Of Microsoft Teams While Working Remotely

Due to the increasing spread Covid-19 many employees are working from home and relying on video conferencing to communicate with team members on a daily basis.

Microsoft Teams can help your employees keep in touch and maintain productivity during these strange times. Did you know many companies with a Business Essentials, Business Premium or Enterprise Office 365 subscription, already have access to this tool.

Similar to other chat tools, Microsoft Teams allows you to create multiple channels for your team to share and store files and conduct live voice and video meetings. As Teams is part of the Microsoft Office Suite, it also seamlessly integrates with other Microsoft apps such as Word, OneNote, Planner and SharePoint.

As many businesses are now using Teams on a daily basis, we wanted to help you get the most out of your Teams experience!


Top 5 Tips and Tricks for Microsoft Teams

Get Your Message Across Clearly With Live Captions

Microsoft has introduced Live Captions in Public Preview. This feature will definitely be helpful for those who are hearing impaired or are simply working from a home, surrounded by distracting sounds.

To enable Live Captions, simply go to the Teams Admin Centre, select Meeting Policies and scroll to Participants and Guests. Here you will see Enable Live Captions, choose your setting in the dropdown menu and click Save.

Keep In Touch On The Go With The Teams Mobile App

A Microsoft Teams app is available on Android, iOS and Windows Mobile. This app emphasises team chats, channels and meetings, giving users a streamlined experience.

Teams can also be accessed as a web app or desktop client for Windows and Mac, giving users the freedom to choose which works best for them.

Integrate SharePoint

Many teams rely on SharePoint as a secure platform to store data and collaborate with colleagues. However, did you know SharePoint can be integrated into Teams? In every channel, you can click the Files tab to share files with team members via SharePoint or access SharePoint files already shared to the channel. This allows team members to collaborate on files shared to a channel using Office Online or an Office Desktop.

Get Organised – Title Your Chat Exchanges

Teams Channels generally contain numerous conversations with various departments and internal teams. This can often cause confusion when searching for a particular chat. By naming your conversation you are making it more searchable for when you need it.


To change the name of your chat, simply click the pencil icon next to the member names and enter the name you want to use.

Forward Emails Into A Channel

Microsoft understands just how important email is to a business and fortunately using Microsoft Teams you can forward any email to a channel from Outlook!

To do this, simply click the ellipsis next to any channel name and select “Get email address“. This generates an email address for any channel. Copy it, and you can use that address to forward Word docs, messages or just about anything you need to add to the channel!


Increase communication while working remotely and ensure your team can collaborate with ease by embracing Microsoft Teams!

Does Your Business Have A Remote Working Plan For Covid-19?

Does Your Business Have A Remote Working Plan For Covid-19?

Does your business have a plan if Covid-19 means your team has to work from home?

If you google ‘Covid-19’ or ‘Coronavirus’, in between updates on confirmed cases, you will find recommendations to businesses urging them to be prepared for their employees to work from home. Even large multinational companies with offices in Ireland, such as Google, LinkedIn and Twitter sent employees home to ‘self-isolate’. This, in fact, was a test by these companies to see if it would be possible to have their large teams work efficiently at home.

Given the continued spread of Covid-19, businesses should have a Work From Home Plan to not only prepare for Covid-19 but also future crises.

But what should your Work From Home Plan include? We’ve compiled a list below to help you get organised and prepared!

Can Your Team Access Their Documents?

Do you have a VPN set up to allow your team to access their essential documents and apps? Creating a VPN allows your employees to connect to a terminal server which enables them to gain access to their data and apps while outside the office.

Beware: Accessing files through a VPN increases the risks of data being stored on your employees’ personal devices, increasing the risk of a data breach.

Alternatively, if your employees have access to the cloud, they can securely log in and work from the cloud, allowing them to access data and work collaboratively on documents with ease. Through enabling Multi-Factor Authentication you can maintain security while employees work remotely

Utilise Office 365

If your business utilises Office 365, then great news, your team can remotely access their emails and documents stored in the cloud from any device! They can also access their much-needed applications, such as SharePoint, Word, Excel, Team, Outlook, etc.

We recommend that you ensure each employee has enabled Multi-Factor Authentication to maximise security. To learn more about Office 365 & Multi-Factor Authentication contact our team today!

Do Your Employees Have The Relevant Hardware?

Do you need to provide every person in your business with a laptop? Possibly, however, if you utilise Cloud Computing, your employees can access their documents and apps through any device.

Do Employees Have Access To Essential Applications?

Unlike Office 365 apps, business essential apps such as Sage, etc do not give employees automatic access while working remotely. Access to these will have to be arranged ahead of time to ensure employees can continue to use them.

Do You Have Cloud Telecoms?

HCS Cloud Telecoms, much like Cloud Computing, allows employees to access their office phone from any device and any location, through using a softphone feature or a mobile app.  This ensures your teams can communicate with each other and customers without any disruptions.

To further enhance communication while working remotely, businesses can embrace a Video Conference Tool to enable face-to-face communication no matter where you are!

What Is Your BYOD Policy?

Many businesses have a Bring Your Own Device Policy, which explains the various guidelines to working from a personal device. This ensures that your business remains GDPR compliant, while also ensuring data integrity and security is maintained at all times. These devices should also have an up-to-date Anti-Virus Software to maximise security.

If your business needs help in preparing for Covid-19 and the eventuality of working remotely, contact our team today! Schedule a call with a HCS Business Solutions Expert and we’ll ensure you are prepared! For more email or click the button below!

Is A Cloud Phone System The Right Choice For Your Business?

Is A Cloud Phone System The Right Choice For Your Business?

Is your business at a crossroads in deciding whether to migrate your phone system to the cloud or to stay with your traditional solution? We have compiled a list below to help you understand how a Cloud Telecoms Solution can benefit your business.

Reduce Costs

Businesses who still operate on traditional phone lines are paying over-priced and needless line rental, not to mention the maintenance of on-premise hardware.

By moving to a Cloud Telecoms Solution businesses can eliminate line rental and the requirement of hardware maintenance drastically, therefore reducing costs.

Receive Calls Anytime, Anywhere

Traditional phone systems tend to limit how contactable employees are. A Cloud Telecoms Solution allows employees to be contactable no matter where they are. Using a softphone and mobile app, your team will never miss a call again!

Dynamically Scale Your Solution

A Cloud Telecoms Solution can grow with your business. Easily create extensions for new employees, departments and expansions with ease.

CRM Integration

Software integration is simply not possible with traditional phone systems. This lack of integration can lead to potential sales being lost, customers not being called back or data being lost. A Cloud Telecoms Solution can integrate with many CRM tools, ensuring a streamlined experience reducing data loss and improving efficiency.

Want To Learn More About Migrating To A Cloud Telecoms Solution? Arrange Your FREE Consultation.