Neil Phelan, Author at HCS
Time to Evolve & Adapt

Time to Evolve & Adapt

Covid-19 has changed how we work and where we work from. As business retreat from lockdown in various stages , I am sure you are been challenged as to how your business can evolve and adapt to the necessary changes that allows your staff to return to work or work more permanently from home.

Fortunately, technology is a key enabler and “the cloud” can help you. What seemed something to look at in the future “the cloud” and its associated solutions is open for business and it will help you evolve and adapt to the new world of work.

Here’s how.

  1. By moving your complete IT network to the “the Cloud” such as Servers, Applications (Sage, Dynamics etc) and Desktops. This ensures everyone can access the same systems no matter where they are, from any device, 24/7 hours a day.
  2. By moving your phone system to the cloud, you can communicate effectively with your customers and suppliers as you have always done with ease.
  3. By adapting to more modern methods of communication with your staff using Microsoft Teams or Zoom. This more visual and modern communication method can also work extremely well with your customers and suppliers negating the need to go to site while adhering to the social distance rules set by government.
  4. By using the power of your Microsoft 365 subscription, you may have access to SharePoint, OneDrive and the Power Platform. These productivity solutions will allow you to evolve your business process and adapt to physical distance that now separates your staff.

e.g. An invoice approval process that involved a physical piece of paper being dropped in someone’s in tray which was then signed and handed back to the accounts in tray, becomes difficult. Using SharePoint and the Power Platform this becomes an easy approval process that requires no paper and can be done from anywhere.


What hasn’t changed in the past few weeks is the need for security.

  • Security against cybercrime is still a huge threat and the reality is that most businesses have loosened their grip on security when the lockdown was announced. What was supposed to be temporary is now long term so you must implement long term security solutions to protect against cybercrime.
  • Security against internal data theft or misuse of company data will become an increasing threat as it was much easier to secure your data when it was in one location but now it’s everywhere your staff have access to it and on every device they accessed it from.


As a business HCS has had to evolve and adapt over the past few weeks and we recognise that it takes effort and that change is not easy.  However, “the Cloud” has allowed it to happen for us and it can do the same for you.  HCS would not have been able to provide the same level of service to our customers from the home offices, bedrooms, kitchens, living rooms etc. as we are doing, had we not had the benefits and functionality of “the Cloud” or without our cloud hosted phone system.


We want to help you achieve what we are doing.

  • We want you to adapt and use “the Cloud”.
  • We want to help you modernise your communications with a cloud-based phone system and Teams or Zoom.
  • We want to show you how easy it is to evolve your business processes using SharePoint and the Power Platform.
  • We want to continue to protect your business against cybercrime and other security threats.


Please don’t hesitate to reach out and ask us:

  • How can I move to “the Cloud”?
  • How can I modernise my communication methods?
  • How can I use the power of Microsoft 365?
  • How can I stay secure?


We’d be happy to assist as we all evolve and adapt to this new world of work. Keep safe.

Contact us today and ask how we can help you Evolve & Adapt

Why Choose Microsoft Teams Over Zoom

Why Choose Microsoft Teams Over Zoom

Due to the Covid-19 outbreak, employees must now work from home where possible. This has encouraged many businesses to overcome hurdles in relation to maintaining productivity and communication when employees are not in the office.

To enable communication among employees, many are using a Video Conferencing Solution to allow teams to meet regularly. Many are weighing up their options as to what solution works best for them, leaving many choosing between Microsoft Teams and Zoom?

Why Should Your Business Choose Microsoft Teams


Historically, Zoom does not have a trustworthy track record when it comes to privacy issues. Zoom was originally created as a consumer product, which might be the reason they had a poor response to security issues among the business/corporate sector. Whereas, Teams has is developed for the corporate sector and therefore has security and compliance as part of its core offering.

There have been a number of security concerns in relation to Zoom, especially since it has grown in recent weeks. Until recently, a data-mining feature allowed participants to access LinkedIn profile data about other users, without permission.


Integration is at the core of any corporate communications platform. It allows employees to work more productively and broadens the potential for the platform. When compared to Zoom, Microsoft Teams can operate with its integrated Office 365 apps and more than 70 Teams integrations.

Unified Communications

Communication excels when you enable Video Conferencing., Instant Messaging and Voice Calls. Enable these various communication channels by embracing Microsoft Teams. Allowing your team to utilise channels that work best for them. If there is no need for a face-to-face conversation an instant message can be jsut as productive, thus saving you team time!

Zoom is primarily a Video Conferencing tool and does not have the same capabilities as Microsoft Teams.


In relation to pricing, the most beneficial aspect of Teams is access to the Office 365 suite.

Whereas Zoom has no additional tools in its paid version.

For more on Office 365 pricing and its benefits, contact our team today!

If working from home if your company’s ‘new normal’ then a feature-rich video conferencing solution is essential for maintaining communication with your team.

Book your FREE consultation below!

Cloud Computing When Working Remotely

Cloud Computing When Working Remotely

Due to Covid-19 many employees are finding themselves working from home. This being the new normal for them, it may be difficult for team members to maintain productivity. Although working from home may have some advantages including reduced commute time and the peace of being in your own space, at home workers may also feel they are lacking guidance, direction, social interaction and more.

Did you know an IT Solution can help you overcome these boundaries to productivity?

Cloud Phone Solutions

A Cloud Phone Solution allows your team members to access their desk phone from their computer using a SoftPhone feature or on the go using the Mobile App. A HCS Cloud Phone Solution not only allows your business to be contactable during a disaster but also boosts communication between departments while allowing your business to stop paying over-priced line rental.


Microsoft Teams

When working from home communication may suffer and employees may come to miss their usual daily social interactions.

Microsoft Teams allows your employees to connect and quickly message each other, or alternatively use the Teams Video Chat feature to hold a meeting with all the benefits of a Face-To-Face meeting.

Embrace Cloud Computing

Cloud Computing is an essential tool for remote teams. Using Microsoft Office 365 employees can access apps and documents anywhere from any device.

Bespoke SharePoint Solution can allow departments to collaborate simultaneously on documents. To learn more about how a Bespoke SharePoint Solution could benefit your business, contact our productivity experts today!

Want To Learn More?

As Microsoft Gold Parters HCS Business Solutions are recognised experts in providing businesses with unique IT solutions to allow teams to Work Smarter With IT!

Boost Collaboration When Working Remotely

Boost Collaboration When Working Remotely

It can be difficult for a business to create a productive, engaged environment when employees are working remotely.  Creating and maintaining a positive atmosphere can be a challenge as employees working remotely may face their own individual challenges throughout the workday, all of which can impact collaboration amongst teams. Below we have compiled a list of tips that a company can adopt to encourage communication and collaboration while working remotely.

1. Create A Collaborative Space

Creating a space where team members can effectively communicate and collaborate is greatly important for employees who are working from home. Microsoft Teams is an effective tool that many businesses who utilise Microsoft Office 365 have access too. Using Teams employees can create specific channels to host conversations amongst specific team members or dedicated to specific projects. But remember collaboration is boosted when employees get along with each other, so why not create a ‘just for fun’ channel where employees can share non-work related aspects of their workday. Not only does this boost collaboration but it also helps create a friendly atmosphere that positively benefits the company culture.

2. Create A Remote Collaboration Communication System

Communication is critical when operating a business. Without communication, collaboration cannot truly flourish. Poor communication can cause the failure of essential projects. To encourage collaboration, employees must be given the tools to communicate efficiently. These tools can involve:

Email: This can be used for more in-depth conversations with teams, that employees may need to refer back to.

Instant Messages: These are ideal for quick interactions and when asking urgent questions.

Video Chat: Although nothing can compare to a face-to-face meeting, a video conference allows team members to communicate with the benefits of a face-to-face meeting from anywhere.

Voice Over IP (VoIP): A VoIP solution is an ideal solution for employees who need to be able to access their office phone and mailbox when not in the office. Using a Cloud Phone Solution your team can use the Softphone feature and Mobile App.

3. Embrace Cloud Computing

Cloud Computing is an essential tool for remote teams. Using Microsoft Office 365 employees can access apps and documents anywhere from any device.

A Bespoke SharePoint Solution can allow departments to collaborate simultaneously on documents. To learn more about how a Bespoke SharePoint Solution could benefit your business, contact our productivity experts today!

Want To Learn More?

As Microsoft Gold Parters HCS Business Solutions are recognised experts in providing businesses with unique IT solutions to allow teams to Work Smarter With IT!

Efficiently Work From Home With Office 365

Efficiently Work From Home With Office 365

Employees across the world are suddenly finding themselves working from home due to the recent Covid-19 outbreak, leaving many businesses scrambling to maintain productivity and enable employees to work remotely.

Although many businesses use Microsoft Office 365 few are using it to its full potential. To help you, we have put together some tips and tricks on how to get the most from this suite of tools.

Keep In Touch With Teams

Teams is a key tool when working remotely. It is essentially a repository for all files and communications for a team working together. You can use it to create individual workspaces for each project or team, host audio or video meetings (people who don’t use Office 365 can still access these meetings using a special link), files can be shared and more.

Microsoft Teams is basically an all in one solution for managing and working with a remote team.

Access Apps Through The Cloud

The core of Office 365 is, of course, Word, Excel and PowerPoint. While working remotely employees can access essential files through the cloud. Allowing employees to edit documents together or provide comments and feedback. Excel and Powerpoint offer the same capabilities, allowing teams to streamline documents and reduce clutter in folders.

Outlook and Calendar

Outlook is most definitely the feature of Office 365 that almost all people would utilise throughout their workday. Using Outlook you can easily access and manage your emails.

The calendar feature allows you to organise virtual meetings at a time and date that suits everyone.


OneDrive is Microsoft’s cloud storage solution. This is an ideal solution when teams want to store and share large files back and forth.

Enable Your Team To Efficiently Work Remotely With Office 365

Although the above features are just a selection of the many apps that can be used to ensure productivity. HCS Business Solutions are Microsoft Gold Partners and recognised experts on implementing Microsoft Technologies within businesses.