3CX Phone Systems & Unified Communications
Save time and money with a cloud-based telecom solution. Enjoy feature-rich and reliable communications without the maintenance of traditional phone systems.
Boost Productivity & Customer Service with 3CX Pro!
Boost sales by providing your customers with exceptional customer service, increase your team’s productivity and reduce call costs with 3CX Pro. 3CX Pro adds advanced call centre features, Exchange/LDAP integration, Salesforce, Dynamics, Exact and more!
Experience the award-winning features of the standard edition of 3CX and the advanced call features that are geared to bettering your customer service and ensuring your company stays ahead of your competitors.
3CX Pro is also available as an on-premises solution.
Advanced Call Features
Never miss a call again! If your customers hang up while in a call waiting queue, they can still retain their position. When they reach the top of the queue they will be automatically contacted. Review call analytics to review the time your customer waited in a queue before your team answered the call. You can also review the amount of answered and unanswered calls. Your business can improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In features. Increase your team’s productivity with call features such as real-time statistics, wallboards, SLA alerts, a selection of queues and more with 3CX pro also includes seamless Microsoft Exchange Phonebook and LDAP integration.
- Review the status of call queues
- Log employees in and out of queues
- Monitor and review the time your team spent logged in and out of queues
- Display real-time queue and call statistics to a monitor using Wallboards
3CX Pro also includes:
- Longest waiting
- Least talk time
- Fewest answered
- Notifications when calls have been in a queue beyond the set SLA time
- and much more!