We are hiring a Helpdesk Support Technician - HCS

We are hiring a Helpdesk Support Technician

We are hiring a Helpdesk Support Technician
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Helpdesk Support Engineer required for a position on our busy IT Helpdesk based in Waterford.

This is an excellent opportunity to join a successful and growing IT provider with customers and projects nationwide with fantastic career opportunities for dedicated IT support professionals.

What you will do:

  • The successful Helpdesk Support Engineers will be expected to deliver remote support to the Company’s client base.
  • Support Microsoft Office 365 & Azure
  • Setup, configure and support Exchange Online
  • Support Active Directory, MS Office and NTFS file security
  • Network support including switches, routers, firewalls and APs
  • Support Windows OS Windows 7, 8 & 10,Server 2003, 2008 & 2012
  • Responsibility to log and manage support calls and escalations

What you need:

  • 3+ years relevant experience in a technical support environment – desktop, helpdesk, deskside.
  • Fluent English
  • Strong Knowledge of Windows Operating Systems
  • Knowledge of AV, UTM and VPNs (experience with Fortinet an advantage)
  • Understanding of networking technologies DHCP, DNS, Routing & Switching
  • Microsoft certification – MCP, MCSA, MCSE, MCITP (an advantage)
  • Experience with VOIP phone systems an advantage
  • An excellent customer service attitude and the ability to interact with customers in a professional manner
  • Excellent communication skills

Salary: Negotiable, dependent on experience and qualifications.

Contact: Send CV to shegarty@hcs.ie

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