This level of support is ideally suited for businesses who:

• Have a large dependency on IT but does not have the internal expertise.
• Want to have a total fixed price solution with no unforeseen extra costs.
• Want a managed approach to dealing with support issues.
• Want the guarantee of committed response times.
• Want a proactive approach to its IT in order to minimise downtime.

It’s main features are:

• Provision of technical support via phone, email and remotely.
• Priority response levels guaranteed.
• Proactive maintenance checks.
• Working within a fixed price contract and no hidden surprises.
• Have routine maintenance and checks carried out regularly.
• 24x7x365 monitoring of systems.
• Active account management.

This level of support is ideally suited for businesses who:

• Want to outsource the administration and maintenance of their IT infrastrucure.
• Want a managed approach to dealing with support issues.
• Want the guarantee of committed response times.
• Want a proactive approach to its IT in order to minimise downtime.

Its features are the same as that of the Gold level however call outs to site are chargeable.

This level of support is ideally suited for businesses who:

• Have a technically proficient person amongst their staff that provides all first line IT support.
• Want a managed approach to dealing with support issues as a backup.
• Want the guarantee of committed response times.
• Are happy to pay for all callouts when required.

Its features are primarily the provision of technical support via phone email and remote support within a priority response guarantee.

For those who want to manage costs and still have the insurance policy of knowing they have support at the end of a line.

PAYG is proving to be popular with those companies on a budget or corporates who wish to use their budgets by buying time in advance for adhoc critical requirements. PAYG is made up of units of time with each unit representing 1 half hour time period. Units will be used to resolve any incident which involves telephone, email, remote or on-site response. Units never expire. It eliminates the necessity for a fixed price contract. It allows customers to purchase support bundles as and when they are needed. Units can be purchased in units of 10, 20, 40 & 60 Units.