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Fitzwilton Hotel Unifi WiFi  Case Study

Fitzwilton Hotel Unifi WiFi Case Study

Fitzwilton Hotel, Waterford City, implement revolutionary new, price disruptive, WiFi system!

One of the finest hotels in Waterford city, with an envious location for other Waterford hotels, the Fitzwilton offers complimentary on-site parking with only a 2 minute walk from the Waterford City main Train station & Bus station. The Fitzwilton is arguably one of the finest luxury hotels Waterford has to offer with comfort and style that is second to none.

Pictured L-R: Sean Hegarty, HCS Director & Geoff Dawson, Sales & Marketing Manager at Fitzwilton Hotel.

THE BUSINESS NEED:

“We’re a business that has always embraced new technology to keep up-to-date and to improve our levels of service and overall customer experience,” said Joe Matthews, General Manager of the Fitzwilton Hotel “We’re very aware of the importance to customers of having WiFi access, and not just WiFi access but excellent WiFi access and at no extra cost to our customers! Our old WiFi system not only wasn’t performing but it did not have the functionality and features that we required going forward and that’s when we contacted HCS Business Solutions to discuss our problem.”

The Fitzwilton WiFi system was old technology and the WiFi coverage was limited. These two factors inhibited a positive customer WiFi experience. In addition, the WiFi system had no central management capability and no user logging and tracking features which meant that the system would not meet standards required by new European legislation requiring organizations to keep and retain records of internet usage. Any proposed new solution would have to meet these new requirements, and critically would have to be cost effective and within a strict budget.

THE SOLUTION – UNIFI BY UBIQUITI NETWORKS:

HCS Business Solutions implemented a Unifi WiFi solution by Ubiquiti across the entire hotel. UniFi is a revolutionary WiFi system which combines carrier class performance, unlimited scalability, disruptive pricing, and a virtual management controller. The system is easy to install, configure, and manage and was implemented in one working day. HCS engineers installed 3 x Access Points on each floor, one in the bar and one in the restaurant area providing the hotel with excellent WiFi coverage throughout. UniFi Access Points feature the latest in WiFi 802.11n MIMO technology and are capable of 300Mbps speeds with ranges of up to 500 ft. The UniFi Controller allows the administrator to instantly provision UniFi APs, map out networks, quickly manage system traffic, and further provision individual UniFi AP devices. Unifi is packed with features such as; Remote Firmware Upgrade, Guest Portal / Hotspot Support, Google maps Integration, Events and Alerts, One Unified network, L3 Manageability.

THE BENEFIT:

“I’m delighted with our new Unifi WiFi Solution, it was installed in a day, our WiFi access is excellent now, our customers experience is excellent, the solution meets the requirements of the new legislation coming down the track and if that wasn’t enough the solution was really really cost effective. I couldn’t be happier with our new WiFi Solution.” Joe Matthews, General Manager of the Fitzwilton Hotel.

 

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