Siobhan Spillane, Author at HCS
How mobile technologies are transforming the way SMB’s do business.

How mobile technologies are transforming the way SMB’s do business.

The future of SMB’s productivity is about how our approach to technology is changing, how we are increasingly working on the move and how the idea of the office as the primary work location is no longer accepted as the conventional norm. With mobile technologies it is now possible to be connected anywhere, at any time and we can be as effective at home, at the airport or even waiting for a taxi.

Once a luxury reserved for only large companies, technologies such as cloud and mobility are now available and affordable to even the smallest businesses. In many industries, these types of modern technologies are necessities for those looking to grow and gain a competitive edge.

Some of our mobile technologies tips to make your life easier when working on the go:

  • Get Office 365. The single best productivity software on the Market. Centralised cloud stored email and OneDrive for Business for your documents. It can be accessed from Office applications or any web browser you have access to. Want to always have the latest version of Office? Sign up for an inclusive plan, allowing a single user install Office on up to 5 PC’s. All you need to use any of it is a device with internet access, it’s a no brainer.
  • Don’t travel, Video Conference. Some things just can’t be done without a face to face. Sometimes it’s just a matter of putting a face to the name, but business is always better when the other person is not just a voice in your ear. It’s not always possible though, which is why it’s worth trying a specialised conferencing solution like Skype fro Business.
  • Device Integration. There is nothing worse than having your phone, laptop and tablet that is supposed to sync, but doesn’t, leaving you in the lurch right when you need it. But hardware that shares an operating system, like Windows, has built in interconnectivity which ensures that the information you want is there when it’s needed.
  • Data Safety. Having all your information remotely and the press of an icon is perfect for today’s mobile users, it’s pretty much vital. But the chance lost losing your phone or laptop, and the data being accessible, is a nightmare scenario for most companies. Applications and data should be hosted centrally on something like a Windows 2012 R2 server. Office 365 adds another level of centralised security, and Windows Intune can lock or wipe and devices that are lost or stolen.
  • Schedule Smarter. Using Outlook or SharePoint for scheduling allows for collaboration between everyone who needs it, even across multiple time zones. They could integrate Bing Maps into Outlook calendar entries to show actual locations, meaning appointments can be set in stone rather than having fluid start times.

How HCS can help?

We are a Microsoft Gold partner and have been recognised in 2014 as a Global Partner of the Year Award Finalist. We are experts in delivering Microsoft Cloud Services such as Office 365, SharePoint, Azure and Microsoft’s Unified Communications solution Skype for Business. 1000’s of users trust us to support their Office 365 cloud platform. We have a dedicated and experienced SharePoint Team who will drive your productivity.

Contact our Microsoft certified team on 01-8734120 | 051-595200 or email sales@hcs.ie to find out the best place to start working with mobile technologies.

For more information Office365

Keeelings Zultys Case Study

Keeelings Zultys Case Study

Major Irish national producer and distributor of vegetables and fruit chooses Zultys.

The Keelings family story began in 1896 on a farm in the Donabate area of County Dublin. The current farm was established in 1926 and from the early 1920’s to the late 1960’s, rhubarb was one of our main crops. In the 1930s, Keelings began growing fruits and salads and supplying them to local Dublin markets. They first planted strawberries in 1937, with Bramleys following in 1949. Keelings have continued to grow, and source the very best quality fresh produce for their customers to enjoy.

The Business Need

“Our 3Com NBX primary PBX had gone end of life and we needed to replace it with a system that incorporates all the new Unified Communications features and functionality on offer today.” said Tony O Connor, IT Manager for Keelings. “ Another important area for us was our fruit and veg contact centre. The call volume was increasing and we needed better call management and communications systems to be abel to handle the increased traffic. I was conscious however, that with big brand name phone systems came significant upfront and ongoing costs so I was prepared to carry out an indepth analysis of the market to find the best solution for Keelings”.

The Solution – Zultys MX250        

One of Zultys’ unique selling points is that its’ PBX systems comprise of just one device. These devices incorporate all functions of the system whereas big name competitors use multiple servers and devices to achieve the same thing. The advantage of a single device is simple management and simple disaster recovery. Another unique selling point is Zultys’ contact centre functionality. The Zultys MX250 includes features for use in a call centre or contact centre environment. As many staff as you wish can be assigned as contact agents, for customer services for example and you can then manage and report on all inbound calls, average wait times, callers in queue and many more metrics. Amazon worldwide use Zultys for their contact centres.The total cost of the solution comes in at 30% less than big name brands and the ongoing annual costs are 50% less.

The Benefit

“The Zultys solution came in at a significantly less up front cost as well as ongoing costs than other big brand names” said Tony O Connor, IT Manager for Keelings. “I installed the system myself and its configuration interfaces are simple to use which means I don’t need external help when I want to make changes. Any issues I had were dealt with quickly by the HCS Zultys Technical staff”.

 

Find out more about HCS’s Managed Telecoms

 

Smartply Zultys Case Study

Smartply Zultys Case Study

Smartply Europe Ltd: Global Irish producer of sustainable, highly engineered Plywood chooses Zultys.

SmartPly Europe Ltd are part of the Coillte and Medite group of companies. SmartPly ToughPly is a fully certified, legal and sustainable OSB alternative to tropical plywood. The highly engineered and enhanced moisture resistant double – sided, pre coated structural OSB3 panel is designed for a variety of timber applications. SmartPly’s manufacturing plant and sales office is based in Waterford, Ireland with additional sales offices based in UK and mainland Europe.

THE BUSINESS NEED

“Our 3Com NBX primary PBX had gone end of life and we needed to replace it with a system that embraced and incorporated all the new Unified Communications features and functionality on offer today so as to future proof our business” said Ger Behan, IT Manager for Smartply. “I was conscious however, that with big brand name phone systems came significant upfront and ongoing costs so I was prepared to carry out an indepth analysis of the market to find the best solution for Smartply given our requirements and budget, I had a number of key questions? ” Key questions for Ger Behan were ;
1) Is it a refined and seamlessly integrated solution?
2) Is the solution simple. Can I manage it in-house?
3) Is it value for money in todays market?

THE SOLUTION – ZULTYS MX250

One of Zultys’ unique selling points is that its PBX systems comprise of just one device. These devices incorporate all functions of the system whereas big name competitors use multiple servers and devices to achieve the same thing. The advantage of a single device is simple management and simple disaster recovery.
The Zultys team at HCS audited Smartply’s business communications requirements and designed a solution that would meet the stated requirements. From a future proofing perspective any new features and functionality required could be easily added by simply applying a license. Downtime was not an option, the implementation had to be seamless. The team at HCS built a complete solution in their advanced ICT test lab and the changeover to the new Zultys system was implemented in one evening for all users with zero business downtime. SmartPly’s systems were connected using vLANS on their CISCO switches and HCS installed the Zultys system the same way. The total cost of the solution came in at 30% less than big name brands and the ongoing annual costs are 50% less.

THE BENEFIT

“The Zultys solution came in at significantly less up front cost than other big brand names and in my opinion it’s really a simple fully integrated solution and I know that the ongoing costs are going to be significantly less than other big brand names.” said Ger Behan, “Our transition from old system to new Zultys system was seamless and the increased functionality and features are far superior to the previous system. It just works, we are delighted with our Zultys system”.

Find out more about HCS’s Managed Telecoms

Download a PDF version of this Case Study

Beware of hoax calls, scams & phishing!

Beware of hoax calls, scams & phishing!

There is a surge in hoax calls in Ireland at the moment, where hoaxers are claiming to be from Microsoft.
This is leading to an increase in the number of Security complaints being received by Microsoft Support Centres, Reception Teams and their GetHelp. Worryingly, 30% of all March Western Europe GetHelp Security cases are from Ireland.
There is also a phishing email being circulated to Partners, which claims to be from Satya Nadella.

Next steps & Go Do:

Please be vigilant and if asked by family, friends, customers or partners, make them aware that Microsoft never cold call or make unsolicited calls to any of our Customers. Any suspicious calls should be ended immediately.
For more information on staying safe online, please direct them to www.microsoft.ie > Microsoft Computer Security link (at bottom of screen) or send the following direct link to our Microsoft Safety & Security Center: http://spr.ly/6045f2T1

On this page, there is a wide range of useful information on:
– Creating Stronger Passwords
– Protecting Your Information
– Avoid tech support phone scams
– Avoiding Scams and Hoaxes
– Tips to Stay Safe Online

Finally, if someone you know is the victim of a scam, please share the following link to report it to Microsoft LCA Team: http://spr.ly/6046f2TG (this is available both internally and externally).

Contact us today and let us show you how to work smarter with IT – 01-8734120 | 051-595200 

 

Red Mills Zultys IP Phone System Case Study

Red Mills Zultys IP Phone System Case Study

Connolly’s RED MILLS, a global Irish producer of high performance equine feeds and pet food chooses Zultys IP Phone Systems.

The name you can trust when it comes to producing premium high-performance equine feeds and pet foods. Connolly’s expertise in research and innovation has been built up over five generations and is supported by some of the most technologically advanced plant and processes in the world. The customer base is global ranging from the UK and Ireland to continental Europe, the USA, Japan and the Far East.

THE BUSINESS NEED

“We’re a company that has always embraced new technology to improve our products, processes and customer experience,” said Gareth Connolly, Sales and Marketing Director for Connolly’s RED MILLS. “So we’re very aware of the benefits we could achieve through having integrated contact center (ICC) functionality on our phone system. We just weren’t seeing the benefits materialise with the phone system we had implemented.”
Connolly’s RED MILLS were not seeing the benefits of the system they had implemented in terms of cost or functionality, and in addition to this, the smooth running of their vitally important contact center was being affected and that’s when they decided they needed a better solution.

THE SOLUTION – ZULTYS MX250 – INTEGRATED CONTACT CENTER (ICC)

The Zultys team at HCS audited Connolly’s business communications requirements and designed a solution that would result in both better performance and functionality with an immediate return on investment. Downtime was not an option, the implementation had to be seamless. The team at HCS built a complete solution in their advanced ICT test lab and the changeover to the new Zultys system was implemented in one evening for all users with zero business downtime.
The key area for Connolly’s RED MILLS was the Customer Contact Centre. With the new MX250 in place, the customer services team handles thousands of inbound calls each week. Using MXIE (UC Client) & ICC features they are able to work much more effectively than before and there are no more issues. With multiple reporting options available to managers and supervisors, through MXreports, they now have clear visibility on all aspects of call traffic, routing, agent rostering and resource allocation for peak traffic times allowing effective use and management of resources.

THE BENEFIT

“The Zultys solution paid for itself in no time” said Gareth Connolly, “Our transition to Zultys was seamless and the increased functionality and features are far superior to the previous system. It just works, we couldn’t be happier with our Zultys system”.

Find out more about HCS’s Managed Telecom Services

Download a PDF Version of this Case Study

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