Orlaith Connell, Author at HCS
We are hiring – Office Administrator (Sales Team)

We are hiring – Office Administrator (Sales Team)

HCS Business Solutions are now looking for an Office Administrator to join our sales team. Based in Waterford this is a fantastic opportunity to work in a fast paced and rapidly growing company within the IT sector.

Responsibilities:

•Receive and respond to customer telephone calls/e-mails and to ensure they are dealt with to the satisfaction of both the company and the customer

•Process customer orders in an efficient and timely manner

•Monitor and progress all new orders, keeping the sales managers/sales executives informed of any delays or availability for early delivery

•To interact with Customers and Suppliers to develop relationships and maintain brand loyalty by providing feedback and solutions on customer issues as they arise.

•Dealing with Engineers and Customer queries, in particular that stock, delivery, pricing and invoicing queries are handled and resolved efficiently and accurately.

•Raising and processing of Purchase Orders

•Provide admin support to the Sales Managers and Sales Exec’s

Attributes:

•The ability to work, communicate and deal with people at all levels, both inside and outside the business in a professional manner.

•The job holder must be able to prioritise their own work load at all times, frequently reacting to unexpected variances in demand.

•They must remain calm under pressure and have the ability to multi-task whilst remaining professional, this role involves supporting customer demands in a variety of ways.

•Be proficient in working with Microsoft Office software, Word, Excel, Outlook

•Have an understanding of accounts systems such as sales order processing and purchase order processing.

•Previous experience in a similar role is desired.

Career Level
  • Experienced [Non-Managerial]

Candidate Requirements

Essential
  • Minimum Experience Required (Years): 1
Desirable
  • Minimum Qualification: Level 6 (incl Higher Advanced Certificate & National Craft Certificate) OR CUSTOMER SERVICE, OFFICE ADMINISTRATION, SALES ADMINISTRATION
  • Ability Skills: Administration, Computer Literacy, Sales/Marketing, Technical IT
  • Competency Skills: Flexibility, Teamwork, Time Management, Working on own Initiative

Apply here or send CV to nphelan@hcs.ie

Email threats – How to spot the most common forms

Email threats – How to spot the most common forms

Phishing…Pharming…Viruses and Worms…OH GOSH!

These cyber security terms might not mean much to you now but, if your business is faced with potential threats, you will no doubt want to know what’s what and, more importantly the most effective ways of protecting your business and its data.

Firstly, creating a better level of general internal awareness amongst your employees to prevent malicious emails infiltrating and affecting your IT systems is a good start. Encouraging each employee to keep vigilant to the different types of spam emails which are doing the rounds, will help protect your business not only from the most recent ransomware attacks, but also from spoofing and phishing emails that can cost your business thousands of euros.

 Here are some tips and pointers to guard against the most common forms of email threats:

Spoofing

A classic example of a “spoofing” email seemingly comes from a work colleague. It will try to trick you into believing the email is genuine. And these criminals are really, really, good at it! However, there are tell-tale signs that can let you know it’s not a genuine email.

  1. If the email appears as if it is from your colleague, check to see if it contains your company’s email signature. If not, this should be flagged as suspicious.
  2. Does the subject line or email link contain your full name in the greeting? If it does, it should be flagged as suspicious.
  3. Look at the sign off from the sender- if the email was genuine from a colleague then it is likely they would sign off in a less formal manner using their first name only. Flag it as suspicious.

Phishing

These are usually from a trusted source such as your bank or some government body, seemingly flagging that your urgent attention is needed such as for a payment which has not been received or to inform you that your account has been suspended. The sender will want you to click a link, provide your username and password or act on other instructions provided within the email.

However, again there are tell-tale signs that this could be fraudulent:

  1. The email has been sent without any personalised information, poor spelling or grammar. Whenever a large company sends out an email the message is usually reviewed for spelling, grammar and legality amongst other things. So, if a message is filled with poor grammar, or spelling mistakes, it most likely did not come from a major company. Do not open it!
  2. The email includes suspicious attachments – it would be highly unusual for a legitimate company to send  you an email with an attachment, unless it’s a document you have a specially requested. Do not open it!
  3. Something just doesn’t look right – if something looks odd, there is probably a good reason why. Use your judgement, if a message seems suspicious, it’s usually in your best interest to avoid acting on it. Is the email telling you that you have won a competition you have never entered? Is the email asking you to make a donation? Is the email asking you for personal information? Be sceptical when it comes to your email and the different threats which may lye within. If it looks even remotely suspicious do no open it!

Example below:

 

Additional security features are a must! – It always helps to have an additional layer of protection in place.

In addition to learning how to spot a malicious email there are other things you can do to better protect your company. We recommend Microsoft Exchange Online Advanced Threat Protection (ATP) which helps protect your email against unknown malware and viruses. In the event that you accidentally clicked on an email you thought was legitimate, ATP is there to detect and stop the malware from launching and executing. It can be purchased and added to your existing Office 365 subscriptions, or it can be rolled out on premises along with email filtering software.

Call us today to roll out ATP for your email.   Tel 01 8734120 / 051 595200

If you are concerned with any additional security threats or issues in your organisation please enquire about our TechSecure Audit. We can cost-effectively improve your company’s security.

More information on our TechSecure Audit is available here: http://www.hcs.ie/hcs-techsecure

 

Protect your email against sophisticated cyber attacks

Protect your email against sophisticated cyber attacks

Keeping your data protected from constantly evolving, aggressive malware threats is a worry for companies of all sizes these days. Email has become so critical to day-to-day business that hackers cleverly and frequently infiltrate internal networks via email, embedding harmful malware and other programs with false promotional emails or company communications. With one click, an unsuspecting user can download a number of harmful viruses and unknowingly compromise their companies data and their systems. With these seemingly increasing brazen cyber attacks, its very hard to stay ahead of the game. However, Microsoft Office 365 have added another very welcomed layer of must-have security to defend against these digital threats.

Microsoft have developed Advanced Threat Protection (ATP) which will provide additional real time protection to your email. It compliments existing security features within Office 365 to give two, distinct categories of protection – Safe Links and Safe Attachments. It will also provide rich reporting functions, offering you greater understanding of your businesses threats.

SO HOW DOES IT WORK?

Safe attachments:

Safe attachments is a feature that protects against unknown malware and viruses within your email attachments. All suspicious email content goes through a real time malware analysis to be evaluated and screened, they are then opened in a secure Microsoft area and any unsafe attachments are isolated and destroyed before reaching your mailbox.  If no suspicious activity is detected the attachment is released and delivered to the mailbox with the original message.

Safe Links:

Safe Links evaluates a link in an email message in real time to determine whether the link is safe or contains harmful content. If the link is deemed to be unsafe, the user is warned not to visit the site or informed the site has been blocked.  If the destination is safe the user is redirected to the original website.

Tracking:

Advanced Threat Protection also provides reporting and tracking capabilities to give you valuable insight into who is being targeted in your company and to gain a better understanding of the level of attack your company is facing. This information can then be used to prevent further attacks and avoid placing your data and systems at further risk.

HOW TO BUY

ATP is an add on service to all subscribers already using Office 365. The capabilities of ATP make it an ideal solution to protect your business from cybercriminals looking to gain entry through your email. It costs as little as €1.70 per user per month to properly safeguard your mailbox and lower the risk falling victim to malicious activity beyond your control.

I am sure you will agree that having an advanced multi-layered approach to help protect your business against the risk of cybercrime and suspicious activity is an absolute must and for this reason we strongly recommend you implement Advanced Threat Protection immediately.

Please call HCS Business Solutions on 051 595200 or email sales@hcs.ie to protect your business against cyber crime today.

 

PSTN Conferencing with Skype for Business

PSTN Conferencing with Skype for Business

Whether they are a massive blessing or the annoyance of your working day, conference calls with your customers or far-flung colleagues are an essential part of doing business these days. You want this part to go as easily and smoothly as possible, for sure, HCS know this, it is the backbone of the working day for most of us here too!

The good news is for your conference calls, you now no longer need to manage multiple dial ins, or try to connect dispersed groups over various devices. Not only that but if you want your users to be able to call in or out via regular phones in your business over Skype at low costs, we recommend the PSTN Conferencing telephone service. Its easy, quick and cost effective!

PSTN conferencing with Skype for Business add on service gives you a hybrid, new, and modern meeting room solution which will allow you to search for, acquire and assign phone numbers to users so they can make calls to and receive calls from people inside and outside your company. What all this means is not every participant of a conference meeting will need to dial-in using Skype, others can connect to the same conference call using more traditional methods like, landlines and mobile phones for example – That’s quite practical don’t you think!? It also includes local dial in numbers which for many of our customers was one of the primary reasons of moving to Skype for Business as the cost savings realised with the PSTN Conferencing feature was considerable. It really does provide a complete low cost meeting and voice experience.

Sometimes, you just want to be able to do your job with the least amount of hassle as possible and PSTN conferencing with Skype for Business provides the flexibility and convenience to dial in to a meeting from a traditional phone, in addition to the existing ability to join a meeting with a single click on your PC or mobile device.

I’ve said it once but I will say it again, it truly is EASY, QUICK AND COST EFFECTIVE!

Watch our short video here to find out more: PSTN Conferencing with Skype for Business

Call now or email us to get your quotation today:

Tel: 051 595200 / 01 8734120

Email: sales@hcs.ie

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