April 2015 - HCS
Smartply Zultys Case Study

Smartply Zultys Case Study

Smartply Europe Ltd: Global Irish producer of sustainable, highly engineered Plywood chooses Zultys.

SmartPly Europe Ltd are part of the Coillte and Medite group of companies. SmartPly ToughPly is a fully certified, legal and sustainable OSB alternative to tropical plywood. The highly engineered and enhanced moisture resistant double – sided, pre coated structural OSB3 panel is designed for a variety of timber applications. SmartPly’s manufacturing plant and sales office is based in Waterford, Ireland with additional sales offices based in UK and mainland Europe.

THE BUSINESS NEED

“Our 3Com NBX primary PBX had gone end of life and we needed to replace it with a system that embraced and incorporated all the new Unified Communications features and functionality on offer today so as to future proof our business” said Ger Behan, IT Manager for Smartply. “I was conscious however, that with big brand name phone systems came significant upfront and ongoing costs so I was prepared to carry out an indepth analysis of the market to find the best solution for Smartply given our requirements and budget, I had a number of key questions? ” Key questions for Ger Behan were ;
1) Is it a refined and seamlessly integrated solution?
2) Is the solution simple. Can I manage it in-house?
3) Is it value for money in todays market?

THE SOLUTION – ZULTYS MX250

One of Zultys’ unique selling points is that its PBX systems comprise of just one device. These devices incorporate all functions of the system whereas big name competitors use multiple servers and devices to achieve the same thing. The advantage of a single device is simple management and simple disaster recovery.
The Zultys team at HCS audited Smartply’s business communications requirements and designed a solution that would meet the stated requirements. From a future proofing perspective any new features and functionality required could be easily added by simply applying a license. Downtime was not an option, the implementation had to be seamless. The team at HCS built a complete solution in their advanced ICT test lab and the changeover to the new Zultys system was implemented in one evening for all users with zero business downtime. SmartPly’s systems were connected using vLANS on their CISCO switches and HCS installed the Zultys system the same way. The total cost of the solution came in at 30% less than big name brands and the ongoing annual costs are 50% less.

THE BENEFIT

“The Zultys solution came in at significantly less up front cost than other big brand names and in my opinion it’s really a simple fully integrated solution and I know that the ongoing costs are going to be significantly less than other big brand names.” said Ger Behan, “Our transition from old system to new Zultys system was seamless and the increased functionality and features are far superior to the previous system. It just works, we are delighted with our Zultys system”.

Find out more about HCS’s Managed Telecoms

Download a PDF version of this Case Study

Beware of hoax calls, scams & phishing!

Beware of hoax calls, scams & phishing!

There is a surge in hoax calls in Ireland at the moment, where hoaxers are claiming to be from Microsoft.
This is leading to an increase in the number of Security complaints being received by Microsoft Support Centres, Reception Teams and their GetHelp. Worryingly, 30% of all March Western Europe GetHelp Security cases are from Ireland.
There is also a phishing email being circulated to Partners, which claims to be from Satya Nadella.

Next steps & Go Do:

Please be vigilant and if asked by family, friends, customers or partners, make them aware that Microsoft never cold call or make unsolicited calls to any of our Customers. Any suspicious calls should be ended immediately.
For more information on staying safe online, please direct them to www.microsoft.ie > Microsoft Computer Security link (at bottom of screen) or send the following direct link to our Microsoft Safety & Security Center: http://spr.ly/6045f2T1

On this page, there is a wide range of useful information on:
– Creating Stronger Passwords
– Protecting Your Information
– Avoid tech support phone scams
– Avoiding Scams and Hoaxes
– Tips to Stay Safe Online

Finally, if someone you know is the victim of a scam, please share the following link to report it to Microsoft LCA Team: http://spr.ly/6046f2TG (this is available both internally and externally).

Contact us today and let us show you how to work smarter with IT – 01-8734120 | 051-595200 

 

Red Mills Zultys IP Phone System Case Study

Red Mills Zultys IP Phone System Case Study

Connolly’s RED MILLS, a global Irish producer of high performance equine feeds and pet food chooses Zultys IP Phone Systems.

The name you can trust when it comes to producing premium high-performance equine feeds and pet foods. Connolly’s expertise in research and innovation has been built up over five generations and is supported by some of the most technologically advanced plant and processes in the world. The customer base is global ranging from the UK and Ireland to continental Europe, the USA, Japan and the Far East.

THE BUSINESS NEED

“We’re a company that has always embraced new technology to improve our products, processes and customer experience,” said Gareth Connolly, Sales and Marketing Director for Connolly’s RED MILLS. “So we’re very aware of the benefits we could achieve through having integrated contact center (ICC) functionality on our phone system. We just weren’t seeing the benefits materialise with the phone system we had implemented.”
Connolly’s RED MILLS were not seeing the benefits of the system they had implemented in terms of cost or functionality, and in addition to this, the smooth running of their vitally important contact center was being affected and that’s when they decided they needed a better solution.

THE SOLUTION – ZULTYS MX250 – INTEGRATED CONTACT CENTER (ICC)

The Zultys team at HCS audited Connolly’s business communications requirements and designed a solution that would result in both better performance and functionality with an immediate return on investment. Downtime was not an option, the implementation had to be seamless. The team at HCS built a complete solution in their advanced ICT test lab and the changeover to the new Zultys system was implemented in one evening for all users with zero business downtime.
The key area for Connolly’s RED MILLS was the Customer Contact Centre. With the new MX250 in place, the customer services team handles thousands of inbound calls each week. Using MXIE (UC Client) & ICC features they are able to work much more effectively than before and there are no more issues. With multiple reporting options available to managers and supervisors, through MXreports, they now have clear visibility on all aspects of call traffic, routing, agent rostering and resource allocation for peak traffic times allowing effective use and management of resources.

THE BENEFIT

“The Zultys solution paid for itself in no time” said Gareth Connolly, “Our transition to Zultys was seamless and the increased functionality and features are far superior to the previous system. It just works, we couldn’t be happier with our Zultys system”.

Find out more about HCS’s Managed Telecom Services

Download a PDF Version of this Case Study

Camida Office 365 Case Study

Camida Office 365 Case Study

Camida are a successful Irish based company which sources, manages and delivers specialized chemicals, through an international network, to global markets. Camida’s customers are instantly recognizable as many of the world’s most prominent chemical companies.

“We recently moved to Office 365 and it has literally opened our minds to a new way of working!” Deirdre McGrath, Company Secretary at Camida.

THE BUSINESS NEED

In the chemical industry there is an abundance of paperwork and documentation relating to regulation, product specification, health & safety and compliance. Camida needed a solution that could centralize this information and make documents easy to update, and keep current, whilst being accessible to employees, customers and suppliers. The solution needed to be simple and totally secure for Camida’s international corporate customer base.

THE SOLUTION – OFFICE 365 SHAREPOINT ONLINE

Using Office 365 SharePoint Online, the HCS SharePoint team created a Camida intranet to centralize and store Camida’s documentation. HCS created individual, customized, customer portals so that each customer could access current documents related to their product purchases. Each portal is fully searchable using any criteria, by date, product code, part number, batch number and vendor. HCS also implemented a HR application, a holiday application workflow and a SharePoint application which allowed Camida to streamline and improve the administration of their quality management systems.

THE BENEFIT

With the introduction of Office 365 SharePoint on line the company now has a central location for key documents with full control using version history. Current documents are readily accessible to Camida and its employees and customers have their own unique portal with full search capability for accessing current documents. The overall process for distribution of documents is greatly simplified as they are published in a central location and distributed to the relevant groups and relevant persons are notified through workflows in SharePoint.
“The way Camida interfaces with its customers around documentation has been transformed using the customer portals and this makes doing business with Camida easier!” Deirdre McGrath.

Find out more about Office365

Download a PDF version of this Case Study

HPMP SharePoint Case Study

HPMP SharePoint Case Study

Established in 1976 High Precision Motor Products (HPMP) is an automotive parts and service provider with over 30 years of experience offering innovative solutions to complex and standard automotive problems. HPMP cover a range of vehicles for the automotive industry including the fire service industry and other specialist vehicles.

“Office 365 SharePoint Online has transformed the way we deal with paperwork….
We don’t have any now” – 
Sandra O Reilly, Finance Manager, HPMP.

 THE BUSINESS NEED 

In the fire service industry documentation relating to health & safety, compliance and certification is critical and collection of data in a timely and accurate manner is key. For example, HPMP have a process where staff collect information on customer sites relating to fire engine ladder inspections. The form is completed manually and at the end of the project delivered to head office where it’s manually processed. After inspection, a certificate is created, printed, and inserted into a customer’s folder in a filing cabinet for later review and audit. The quality of paperwork is often poor due to illegible hand writing and there can be long delays in receiving the paperwork. Processing ladder checks and certificates took too long and this was limiting opportunities to utilize staff more efficiently in the field.

 THE SOLUTION – OFFICE 365 

The Office 365 team at HCS reengineered the manual process using SharePoint Online. HCS created a company intranet for field staff to access, complete and submit ladder inspection forms from their devices. The internal administration of the whole process is now carried out by office staff in SharePoint using workflows which have now fully automated the certification process from start to finish eliminating paperwork altogether.

 THE BENEFIT 

The ladder certification process now happens without delay. Forms from the field are now submitted in real time with the added benefit that field staff can insert pictures into the forms, a feature which is particularly useful in corroborating disputed findings. There’s no more manual paperwork and documentation is stored centrally in SharePoint and is accessible from any location, at any time, on any device. The quality and accuracy of the data is greatly improved because the process is digitized. “Due to the success of this project we are planning to transform other areas of process and administration using SharePoint Online” said Sandra O Reilly.

Find out more about SharePoint

Download a PDF version of this Case Study

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